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Porsche Macan 2018-2024 Dual Screen Upgrade with Wireless CarPlay & Android Auto

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(1 customer review)

From: $1,280.00

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Porsche Macan 2018-2024 dual screen upgrade installed in an LHD cockpit
Factory-Style Full Cockpit Upgrade

Make Your Porsche Macan Interior Feel Modern Again

The Porsche Macan 2018-2024 dual screen upgrade replaces the dated display area with a wide 24.6-inch Android 16 cockpit, adding wireless Apple CarPlay, Android Auto, Android applications, DSP audio adjustment and a more useful view of navigation, media and supported vehicle information.

24.6-Inch Dual Screen Android 16 Wireless CarPlay Android Auto DSP + 4G LHD and RHD
  • Original steering-wheel controls are supported.
  • The factory reverse-camera display is retained after correct connection and configuration.
  • The factory amplifier and original speakers remain supported through the matched vehicle interface.
  • Supported vehicle settings, information and warning data continue to be available.
  • The matched harness is prepared without intentionally cutting supported factory wiring.
  • Normal ignition, sleep and wake-up behavior is supported after correct installation and testing.
Vehicle scope: designed for selected Porsche Macan 2018–2024 ICE/petrol models. It is not compatible with the Porsche Macan Electric.
Quick Answer

What Does This Upgrade Change?

This is a complete factory-style Android dual-screen cockpit upgrade, not a CarPlay-only software activation or a small interface module. It gives the Macan a much wider display area while adding wireless CarPlay, Android Auto, Android applications, 4G connectivity and DSP adjustment.

To prepare the correct version, iKAGOO checks your vehicle year, LHD or RHD dashboard, factory system, audio configuration, camera type and connector information before shipment. This helps ensure that the correct screen, harness and vehicle interface are prepared for your order.

Everyday Upgrade Value

What You Will Notice Every Day

A Larger View of Navigation

The wide display makes routes, intersections and surrounding map information easier to view during daily commuting and long-distance driving.

Faster Access to Your Phone

Wireless Apple CarPlay and Android Auto provide convenient access to supported maps, calls, messages and music without relying on the original interface alone.

A More Modern Cockpit

The combined screen structure changes the complete visual character of the dashboard instead of adding a small external tablet or interface box.

Porsche Macan Android dual screen showing navigation and media
Navigation and media together

A real in-vehicle view of the wide screen used for route guidance and entertainment.

Porsche Macan factory dashboard before and after dual screen upgrade
A visible cockpit transformation

The before-and-after comparison shows why this is more substantial than a CarPlay-only module.

Original Vehicle Functions Supported

Keep the Important Functions You Already Use

  • Original steering-wheel controls
  • Factory reverse-camera display
  • Applicable factory 360° camera view
  • Factory parking information
  • Factory amplifier and original speakers
  • Supported vehicle settings and information
  • Supported warning and status information
  • Original control functions after correct configuration
  • Ignition, sleep and wake-up behavior
  • Factory wiring protection through the matched harness
Porsche Macan factory camera display retained on dual screen
Factory camera support

The matched vehicle interface is designed to retain the supported factory reverse or surround-view display.

Porsche Macan dual screen with wireless Apple CarPlay and Android Auto
Wireless phone integration

Use supported navigation, music, calls and messaging through Apple CarPlay or Android Auto.

Special factory audio systems, non-standard cameras, previous aftermarket modifications or uncommon regional configurations may require additional connection instructions. Please provide the requested vehicle information when ordering so iKAGOO can prepare the correct version.

Why Owners Choose This Upgrade

More Than a Larger Screen

Compared with keeping the factory system

Keeping the original system costs nothing when it still meets your needs, but it does not provide the same wide-screen cockpit, Android application environment or visual modernization.

Compared with a CarPlay-only module

A CarPlay module can be a sensible lower-cost solution for phone projection. This product is for owners who want a complete dashboard transformation, Android applications and a substantially larger display area.

Compared with repairing the old PCM

Repair is appropriate when the priority is restoring the original system. The dual-screen upgrade is intended for owners who also want a different cockpit design and modern connectivity.

Compared with a used factory unit

A used PCM may restore factory appearance but can introduce version, region and coding questions. It normally does not provide the same wide-screen Android experience.

iKAGOO Upgrade Necessity

Strong Upgrade Case — High Daily-Use Value

Strong Upgrade Case

This upgrade offers strong practical value for owners who plan to keep their Macan and want a noticeably more modern cockpit, larger navigation view, wireless phone integration and access to supported Android applications.

  • Substantial visual improvement across the dashboard
  • Frequent daily value from maps, media, calls and phone integration
  • More complete modernization than a CarPlay-only module
  • Strong value for owners keeping the vehicle long term
  • Lower necessity when the factory PCM already meets all of the owner's needs
How this result is determined

This product is evaluated under the iKAGOO Upgrade Necessity framework, which considers the condition of the factory system, daily-use improvement, long-term ownership value, available alternatives and the practical value of the upgrade.

View the iKAGOO Upgrade Necessity Framework
iKAGOO Original Vehicle Compatibility

Factory-Style Integration with Important Functions Retained

88/100 — Evidence Level B

The wide physical architecture, vehicle-specific trim, matched wiring and supported original functions provide strong overall integration for the correctly matched Macan configuration.

Evaluation Dimension Result Current Product Basis
Factory Function Continuity 23/25 Steering-wheel controls, camera, supported audio and vehicle functions retained after correct setup.
Original Control Continuity 13/15 Original supported controls remain available, although Android interaction and menus differ from PCM.
Vehicle Data & Warning Integration 17/20 Matched CANBUS supports applicable vehicle data and warning communication.
Physical Architecture Match 14/15 Vehicle-specific full-width structure is shown installed in both LHD and RHD interiors.
Factory-Style UI & Interaction Match 12/15 The cockpit is visually integrated, but Android UI and menu paths differ from Porsche PCM.
Installation & Hardware Integration 9/10 Matched trim, harness and vehicle interface are prepared for the selected configuration.

A score of 88/100 does not mean that 12% of factory functions are lost. The difference mainly reflects changes in screen architecture, Android interface design, menu paths and installation structure.

How this result is determined

This result is based on the iKAGOO Original Vehicle Compatibility framework. It evaluates factory-function continuity, original controls, vehicle data and warning integration, physical architecture, factory-style interaction and installation integration.

The score represents the overall integration quality of the upgrade. It does not mean that the same percentage of factory functions is lost or retained.

View the iKAGOO Original Vehicle Compatibility Framework
iKAGOO Installation Difficulty

Level 4 — Professional Installation Recommended

Level 4

This is a full cockpit installation requiring dashboard disassembly, careful harness routing, CANBUS configuration and complete function testing.

  • Removal of the original display area and surrounding trim
  • Installation and alignment of the complete dual-screen assembly
  • Connection of the vehicle-specific harness and CANBUS
  • Routing of applicable USB, antenna and accessory cables
  • Camera, amplifier and audio connection checks
  • Steering-wheel, vehicle-data, ignition and sleep testing

A higher installation level reflects the amount of professional work required. It does not indicate lower product quality, lower compatibility or lower upgrade value.

How this result is determined

This installation level is assigned under the iKAGOO Car Electronics Installation Difficulty framework. It considers dashboard disassembly, wiring connections, cable routing, CANBUS configuration, camera and amplifier connections, function testing, power behavior and the level of installer experience required.

Installation difficulty describes the work required to complete the installation correctly. It does not represent lower product quality or lower upgrade value.

View the iKAGOO Installation Difficulty Framework
Real Vehicle Installation Results

Designed Around the Macan Dashboard

Porsche Macan RHD dual screen upgrade installed in red and black interior
RHD configuration

A right-hand-drive installation showing the screen structure integrated into the Macan dashboard.

Porsche Macan dual screen installed in grey and red interior
Full-width cockpit appearance

The installed system follows the dashboard line instead of appearing as an external universal tablet.

Porsche Macan wide Android cockpit screen close-up
Integrated screen structure

A closer view of the display alignment and surrounding dashboard fit.

Porsche Macan 24.6 inch dual screen assembly
Complete dual-screen assembly

The product is supplied as a vehicle-specific cockpit assembly rather than a generic stand-alone screen.

Core Functions

Modern Connectivity and Android Flexibility

Porsche Macan Android screen Bluetooth media interface
Bluetooth connectivity

Connect supported phones for calls and media functions.

Porsche Macan dual screen multilingual system interface
Multiple interface languages

Select a supported system language for easier daily operation.

Porsche Macan Android 16 eight-core system feature display
Eight-core Android platform

Supports navigation, media, phone integration and compatible Android applications.

Product Specifications

Current Published Configuration

Specification Current Product Information
Vehicle Selected Porsche Macan 2018–2024 ICE/petrol models
Product Type Factory-style complete Android dual-screen cockpit upgrade
Combined Screen Size Approximately 24.6 inches
Resolution 1920 × 720
Touch Capacitive touch display
Operating System Android 16
Processor Eight-core platform; exact chip model is not currently published
Memory Options 4GB + 64GB or 8GB + 256GB
Phone Integration Wireless Apple CarPlay and Android Auto
Connectivity 4G, Wi-Fi and Bluetooth functionality
Audio DSP adjustment and listed 4 × 60W output
Vehicle Interface Matched harness and CANBUS configuration
Dashboard Options Black/LHD or Black/RHD
Listed Shipping Weight 8.5 kg
Listed Package Dimensions 48 × 38 × 28 cm
Macan Electric Not supported
Choose the Correct Configuration

4GB + 64GB or 8GB + 256GB?

Version Best For What Changes Core Functions
4GB + 64GB Navigation, CarPlay, Android Auto, calls, music and a smaller selection of Android applications Lower RAM and storage capacity Eight-core platform, DSP, 4G, CarPlay and Android Auto remain included
8GB + 256GB Heavier multitasking, more applications, offline maps and larger media storage More RAM and substantially more internal storage Eight-core platform, DSP, 4G, CarPlay and Android Auto remain included

The 4GB + 64GB version is still a complete functional configuration. Choose 8GB + 256GB when you expect to install more Android applications, store more files or switch frequently between demanding applications.

Wiring and Included Components

Prepared for the Selected Vehicle Configuration

Porsche Macan dual screen wiring harness and installation accessories
Screen, trim and connection components

The current product image shows the screen assembly, trim structure, main wiring and installation accessories.

Package preparation includes the applicable components for your order

  • 24.6-inch dual-screen assembly
  • Selected Black/LHD or Black/RHD dashboard structure
  • Vehicle-specific main wiring harness
  • Matched CANBUS or vehicle interface
  • Applicable USB and connection leads
  • Installation clips, hardware and related accessories shown for the selected configuration

Exact cables and interfaces can vary with factory audio, camera, region and previous modifications. iKAGOO prepares the applicable package after checking the required vehicle information.

Before Shipment

Information Used to Prepare the Correct Version

Please provide

  • Vehicle model year
  • Country or market version
  • LHD or RHD confirmation
  • A clear full dashboard photo
  • A photo of the factory infotainment screen and menu
  • Factory camera or 360° camera information
  • BOSE, factory amplifier or other premium audio information
  • Details of any previous aftermarket modifications

Why iKAGOO checks this information

The purpose is to prepare the correct dashboard structure, wiring harness, CANBUS configuration and applicable camera or amplifier connection for your order.

This preparation reduces the risk of receiving the wrong LHD/RHD structure, connector or vehicle interface.

Read the Compatibility and Installation Guide
Installation Overview

Professional Installation and Complete Testing

  1. Confirm that the received LHD/RHD structure, harness and CANBUS match the order.
  2. Disconnect the vehicle power according to the installer's safe working procedure.
  3. Remove the applicable dashboard trim and original display components without damaging clips or factory wiring.
  4. Connect the matched main harness, CANBUS and applicable audio, camera, USB and antenna leads.
  5. Route all cables away from moving parts, sharp edges, airbags and heat sources.
  6. Temporarily power the system and configure the applicable vehicle protocol before final assembly.
  7. Test steering-wheel controls, audio, amplifier output, camera display, parking information and supported vehicle data.
  8. Check ignition behavior, shutdown, sleep and wake-up operation.
  9. Complete final panel alignment and reinstall the dashboard only after all functions pass testing.

Stop the installation and contact iKAGOO when:

  • A plug or CANBUS label clearly does not match the supplied solution.
  • The actual factory system differs from the information provided with the order.
  • The vehicle has an undocumented aftermarket amplifier, camera or wiring modification.
  • Continuing would require cutting the main factory wiring harness.
  • A connector must be forced into a socket.
  • The vehicle remains powered or does not enter normal sleep.
  • Abnormal warning messages appear after connection.
  • The camera or amplifier interface is visibly different from the prepared configuration.

Stopping at this point protects the vehicle and the equipment. Send clear connector and dashboard photos to iKAGOO for the correct connection guidance.

Published Evidence Scope

What the Current Product Evidence Shows

Currently shown

  • Multiple real LHD and RHD installation results
  • The complete dual-screen assembly
  • CarPlay and Android Auto interface examples
  • Factory camera support example
  • Bluetooth and multilingual interface examples
  • Harness and accessory overview

Confirmed during order preparation

  • Exact LHD or RHD dashboard structure
  • Factory infotainment configuration
  • Camera type
  • Factory audio and amplifier configuration
  • Applicable wiring and CANBUS preparation
  • Previous aftermarket modifications
Shipping, Warranty and Support

Support Before and After Installation

Tracked Global Shipping

Orders are normally prepared within 1–3 business days after payment and receipt of the required vehicle information.

View Shipping Policy

12-Month Hardware Warranty

The product is covered by the current iKAGOO 12-month limited hardware warranty from the confirmed delivery date, subject to the published terms.

View Warranty Policy

Installation and Configuration Support

iKAGOO provides applicable connection, setup and troubleshooting guidance using the order and vehicle information supplied by the customer.

View Return and Refund Policy

DDP service is optional and applies only when it is selected for the order or expressly confirmed by iKAGOO. Duties, VAT and import handling are not automatically included for every destination. Read the current DDP guide.

Frequently Asked Questions

Porsche Macan Dual Screen Upgrade FAQ

Does this fit every Porsche Macan from 2018 to 2024?

It is designed for selected 2018–2024 ICE/petrol Macan configurations. The exact dashboard, factory infotainment, audio, camera, region and connector configuration are checked before shipment.

Is this compatible with the Porsche Macan Electric?

No. This product is not compatible with the Porsche Macan Electric.

How do I choose LHD or RHD?

Choose Black/LHD when the steering wheel is on the left side of the vehicle and Black/RHD when it is on the right. A dashboard photo should still be provided so the structure can be checked.

Are the original steering-wheel controls supported?

Yes. Supported steering-wheel functions such as volume, track selection and applicable call controls continue to work after correct CANBUS setup and installation.

Will the factory reverse camera or 360° camera still work?

The supported factory reverse-camera display and applicable factory surround-view system are retained after the correct camera interface, wiring and configuration are used.

Will the factory amplifier and speakers continue to work?

Yes, the matched vehicle solution supports the applicable factory amplifier and original speakers. Provide BOSE, premium amplifier or MOST information before shipment so the correct interface can be prepared.

Does installation require cutting the factory wiring?

The matched harness is designed to connect without intentionally cutting the supported factory main wiring. Stop the installation if the supplied connectors do not match or cutting the main harness appears necessary.

Is this a full replacement or a CarPlay-only module?

It is a complete Android dual-screen cockpit upgrade. It is not a software activation and not a CarPlay-only interface module.

What is the difference between 4GB + 64GB and 8GB + 256GB?

Both versions include the listed eight-core platform, DSP, 4G, CarPlay and Android Auto. The 8GB + 256GB version provides more multitasking capacity and substantially more storage for applications, maps and media.

Does the installation require coding?

The installation normally requires vehicle protocol and CANBUS configuration. Additional vehicle-specific settings depend on the factory system, audio, camera and regional configuration.

Is professional installation required?

Professional installation is recommended. This is an iKAGOO Level 4 installation involving dashboard disassembly, wiring, CANBUS configuration and full vehicle-function testing.

What should I send after placing the order?

Send the model year, market, LHD/RHD confirmation, full dashboard photo, factory system photo, camera type, audio or amplifier information and details of previous aftermarket modifications.

iKAGOO Standards and Related Pages

Review the Standards Behind the Upgrade

Prepare the Correct Version

Make Your Porsche Macan Feel Modern Again

Select the LHD or RHD structure and the memory configuration that suits your use. iKAGOO will use your vehicle information to prepare the applicable screen, harness and vehicle interface before shipment.

Review Vehicle Information Requirements
12 1
11 2
9 3
Supports steering wheel controls.
10
Smart Cockpit Upgrade

Modern Dual Screen Control
For Porsche Macan 2018-2024.

The Porsche Macan 2018-2024 Dual Screen Upgrade features a wide 24.6-inch dual screen display with a 1920 × 720 capacitive touch interface for a cleaner and more modern cockpit appearance. Running on Android 16, it supports wireless Apple CarPlay, Android Auto and original factory reverse camera retention for matched Porsche Macan ICE model configurations.

24.6-Inch Dual Screen Layout

The 24.6-inch dual screen display is designed for selected Porsche Macan 2018-2024 ICE models, creating a wider and more modern cockpit presentation with a high-resolution 1920 × 720 capacitive touch screen. The system also supports continued use of the original factory reverse camera after matched installation and vehicle compatibility confirmation.

Android 16 Multimedia Platform

The Android 16 multimedia system supports wireless Apple CarPlay and Android Auto for compatible smartphone navigation, calls, music and voice-assistant functions. The Porsche Macan 2018-2024 Dual Screen Upgrade is available in 4GB RAM + 64GB Storage and 8GB RAM + 256GB Storage configurations.

Fitment Verification Required Original Camera Retention Supported
06

Porsche Macan 2018-2024 Dual Screen Upgrade FAQ

Porsche Macan 2018-2024 • 24.6-Inch Display • Android 16 • 4GB+64GB / 8GB+256GB

1. Is the Porsche Macan 2018-2024 Dual Screen Upgrade compatible with my vehicle?

Compatibility must be confirmed before ordering. This upgrade is designed for selected Porsche Macan 2018-2024 ICE models, but the original dashboard layout, vehicle year and factory configuration should be checked using clear photos before shipment.

2. What screen size does this Porsche Macan dual screen upgrade use?

The system uses a 24.6-inch dual screen layout with a 1920 × 720 capacitive touch display. The wide-screen design is intended to create a cleaner and more modern cockpit appearance for the Porsche Macan 2018-2024.

3. Does the Porsche Macan 2018-2024 Dual Screen Upgrade support Apple CarPlay and Android Auto?

Yes. The system supports wireless Apple CarPlay and Android Auto for compatible smartphone navigation, calls, music and supported mobile applications.

4. What operating system does this Porsche Macan screen upgrade use?

The system runs on Android 16, providing a modern multimedia interface for compatible navigation, media and smartphone integration functions.

5. Can the original reverse camera be retained after installation?

Yes. Original factory reverse camera retention is supported when the system is correctly matched to the vehicle configuration before installation.

6. Does this Porsche Macan upgrade use CANBUS integration?

Yes. The system supports matched CANBUS integration for compatible vehicle communication and supported original functions. Correct matching depends on the original dashboard configuration.

7. Which memory configurations are available for this Porsche Macan dual screen display?

Two configurations are available: 4GB RAM + 64GB Storage and 8GB RAM + 256GB Storage. The 8GB+256GB version is recommended for customers who expect heavier app use or require more local storage.

8. Is professional installation recommended for the Porsche Macan 2018-2024 Dual Screen Upgrade?

Yes. Professional installation is recommended because the upgrade involves dashboard disassembly, display installation, wiring and vehicle configuration matching.

9. How is this different from a standard Porsche Macan Android screen replacement?

This product is designed as a 24.6-inch dual screen cockpit upgrade, not only a single center screen replacement. It focuses on a wider and more modern dashboard appearance while adding Android 16, wireless Apple CarPlay and Android Auto functionality.

10. What information is required before ordering this Porsche Macan dual screen upgrade?

Please provide your vehicle year, clear photos of the original dashboard, and available details about the factory screen or reverse camera system. This information is used to verify fitment, CANBUS matching and original reverse camera compatibility before shipping.

PORSCHE MACAN 2018-2024 DUAL SCREEN UPGRADE • 24.6-INCH DISPLAY • ANDROID 16 • WIRELESS CARPLAY & ANDROID AUTO

5.00

Based on 1 reviews
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1 review for Porsche Macan 2018-2024 Dual Screen Upgrade with Wireless CarPlay & Android Auto

  1. Florian Berger

    Total rating
    Value for money

    Nach dem Umbau sieht mein Macan wesentlich moderner aus. Navigation, Musik und Telefon lassen sich auf dem großen Display angenehm bedienen. Die Smartphone-Verbindung funktioniert stabil, und die originale Rückfahrkamera bleibt erhalten. Die Montage dauert allerdings länger als ein einfacher Bildschirmwechsel

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iKAGOO shipping, warranty, returns and customer support
iKAGOO Customer Support

Shipping, Warranty & Returns

Clear information about order processing, international delivery, vehicle-specific products, warranty support, returns and damaged shipments.

Order processing Normally 1–3 business days before dispatch.
International delivery Normally 5–20 business days after dispatch, depending on destination.
Hardware warranty 12-month limited warranty for eligible manufacturing defects.
Vehicle-specific support Compatibility, wiring and configuration assistance are available.

Frequently Asked Questions

These answers provide a practical summary. The complete policy pages linked below apply to all orders.

01

Where are orders shipped from, and how long does delivery take?

Most iKAGOO orders are dispatched from our fulfillment location in China after the product configuration and vehicle information have been checked. Normal order processing takes approximately 1–3 business days.

Estimated delivery times after dispatch are:

  • USA and Canada: approximately 5–9 business days
  • European Union: approximately 7–15 business days
  • United Kingdom and Australia: approximately 7–10 business days
  • Other supported regions: approximately 7–20 business days

Delivery estimates may be affected by customs clearance, local holidays, remote-area delivery, weather or carrier delays.

02

Will I need to pay import tax, VAT or customs charges?

Standard international shipping normally does not include destination-country VAT, import duties, brokerage charges or customs clearance fees.

For eligible European Union destinations, an optional DDP shipping service may be available. Import-related charges are included only when DDP is selected at checkout or confirmed by iKAGOO in writing before shipment.

When DDP is not selected, the recipient is responsible for any charges collected by local customs or the delivery carrier.

03

Can I request express shipping?

Express or expedited shipping may be available for selected products and destinations. Availability, carrier and additional cost are confirmed before shipment.

Depending on the destination and product type, iKAGOO may use carriers such as DHL, FedEx, UPS, EMS, 4PX or another tracked logistics provider.

04

How can I track my shipment?

After the order has been dispatched, the tracking number or tracking link will normally be sent to the email address used for the order.

Tracking updates may take several business days to appear while a parcel is transferred between international and local carriers.

05

What is the iKAGOO return and refund policy?

Return eligibility depends on the reason for the return, the product condition, installation status, evidence provided and whether the return has been approved by iKAGOO.

For a non-defective return, the product must normally be unused, uninstalled, complete and suitable for resale. The customer is generally responsible for approved return shipping costs.

Original shipping charges, DDP charges, VAT, customs duties and other logistics costs are generally non-refundable unless required by applicable law or confirmed otherwise by iKAGOO.

Do not send a product back without receiving an approved return address and return instructions from iKAGOO.

06

What happens if iKAGOO confirmed compatibility but the product cannot be installed?

Additional protection may apply when iKAGOO confirmed compatibility before purchase, the customer supplied accurate vehicle information, and the customer cooperated with reasonable installation and diagnostic steps.

If iKAGOO confirms that no reasonable technical solution is available, and the issue is reported within 7 calendar days after delivery, the customer may be eligible for a refund of the product price without being required to return the product.

Original shipping, DDP, VAT, customs duties and other third-party charges are not included in this product-price refund.

07

What warranty does iKAGOO provide?

Eligible iKAGOO products include a 12-month limited hardware warranty covering verified manufacturing defects and eligible hardware failures under normal use.

Depending on the issue, the solution may include remote diagnosis, configuration assistance, replacement parts, repair, product replacement, partial refund or full refund.

The warranty does not normally cover damage caused by incorrect wiring, unauthorized modification, accidental damage, water ingress, impact, misuse, improper voltage, installation error or incompatible third-party equipment.

08

Does opening the product automatically cancel the warranty?

Inspection or third-party examination does not automatically cancel the entire warranty. However, damage caused by unauthorized repair, component replacement, incorrect modification, broken circuits or improper reassembly is not covered.

Contact iKAGOO before dismantling or repairing the product so that the correct diagnostic procedure can be provided.

09

What if my order arrives damaged or has missing parts?

Contact iKAGOO within 7 calendar days after delivery and keep the original packaging, shipping label, accessories and product.

Please provide clear photos or video showing:

  • The external shipping carton and shipping label
  • Any visible packaging damage
  • The product and affected area
  • All received accessories and wiring

After verification, iKAGOO may arrange a missing-part shipment, replacement, repair, refund or another reasonable solution based on the specific case.

10

What should I do if I ordered the wrong product?

Contact iKAGOO before installing or using the product. An exchange or return may be approved when the product remains unused, uninstalled, complete and suitable for resale.

Customers are normally responsible for shipping costs and any price difference when the wrong product, vehicle model, year or factory configuration was selected.

A free prepaid return label is not automatically provided.

11

Can I modify or cancel my order after payment?

Contact iKAGOO as soon as possible, preferably within 12 hours after placing the order, when requesting an address, vehicle configuration or product change.

A modification or cancellation is not effective until confirmed by iKAGOO. Vehicle-specific products may enter procurement, programming, testing, configuration or custom preparation shortly after payment.

Once preparation or shipment has started, cancellation may not be possible, or reasonable costs already incurred may be deducted.

12

What is included in the package?

Package contents vary by product, vehicle model, factory system and selected configuration.

Depending on the product, the package may include the main device, vehicle-specific wiring harnesses, CANBUS interface, adapters, USB cables, antennas, microphones, mounting hardware and other installation accessories.

Refer to the relevant product page, package photos and order confirmation for the exact included components.

13

How do I contact iKAGOO support?

You can contact iKAGOO through the contact form, email, WhatsApp or the available website support channels. Typical response time is within 24 business hours.

For faster technical support, include your order number, vehicle model and year, factory system photos, product photos and a clear video showing the issue.

Visit: iKAGOO Contact and Support

14

Is payment secure, and are installment options available?

Payments are processed through the secure payment methods displayed during checkout. Available card, wallet and installment options may vary by country, currency, payment provider and customer eligibility.

Any installment service, including options offered by PayPal or another provider, is subject to that provider’s regional availability and approval rules.

Read the Complete iKAGOO Policies

Review the full policy pages before ordering, especially for vehicle-specific products, international tax arrangements and installation-related returns.

This FAQ is a simplified customer guide. The complete published policy pages, order confirmation and applicable consumer law take priority if any wording differs.

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