Retail Order Processing
To accept payment, prepare the correct product, arrange delivery and provide order updates.
1. Data Controller
The data controller for iKAGOO.com is Shenzhen Oak Bay Electronic Technology Co., Ltd., the company that operates the iKAGOO website.
Company: Shenzhen Oak Bay Electronic Technology Co., Ltd.
Website: www.ikagoo.com
Contact: iKAGOO Contact Page
Business address: 11B, No. 156 Shuotai Road, Lihu Community, Xinhu Subdistrict, Guangming District, Shenzhen, Guangdong, China
This policy should be read together with our Terms and Conditions, Shipping Policy, Return and Refund Policy, Warranty Policy and cookie settings.
2. Information We Collect
Information you provide
- Account details: name, email address, phone number, password and account preferences where applicable.
- Order details: billing address, shipping address, product selection, order history, transaction status and delivery information.
- Vehicle compatibility details: vehicle make, model, production year, dashboard photos, original cluster or screen information, LHD or RHD configuration, original system version and relevant factory-equipment details.
- Support records: emails, contact-form messages, photos, videos, screenshots, installation questions, warranty evidence and troubleshooting information.
- Marketing preferences: newsletter subscriptions, consent choices and campaign interactions.
Information collected automatically
- Technical data: IP address, browser, operating system, device type, referring page, timestamps and security logs.
- Store activity: pages viewed, product interactions, cart contents, checkout steps and order-session information.
- Analytics data: traffic source, page performance, clicks, scrolling and general website-use patterns.
- Cookie data: login, cart, language, regional, analytics and consent-preference information.
Do not send full card numbers, payment passwords, unnecessary identity documents or other sensitive information through ordinary email or contact forms.
3. How We Use Information
Compatibility Review
To review vehicle photos and system details before supplying a digital cluster or Android head unit.
Support and Warranty
To diagnose installation issues, review warranty requests and provide after-sales assistance.
- To create and maintain customer accounts.
- To process payments and confirm transaction status.
- To fulfill orders and provide tracking information.
- To check product fitment and reduce incorrect shipments.
- To provide installation, troubleshooting, return and warranty support.
- To prevent fraud, chargebacks, abuse, spam and unauthorized access.
- To operate, secure and improve iKAGOO.com.
- To send marketing communications where consent or another lawful basis applies.
- To comply with tax, accounting, customs, payment and legal obligations.
4. Legal Bases for Processing
| Contract | We process information needed to accept your order, confirm compatibility, collect payment, deliver the product and provide requested support. |
|---|---|
| Legal obligation | We may retain or use information where required for tax, accounting, customs, consumer-protection, payment, fraud-prevention or regulatory purposes. |
| Legitimate interests | We may process information to secure the website, prevent fraud, improve compatibility procedures, diagnose technical issues and improve the retail customer experience, provided those interests do not override applicable privacy rights. |
| Consent | Where required, we rely on consent for marketing emails, non-essential analytics cookies, advertising cookies or similar optional technologies. Consent may be withdrawn through the available controls. |
6. Cookies, Google Analytics and Microsoft Clarity
iKAGOO.com uses cookies and similar technologies to operate the store, maintain carts and sessions, remember preferences, measure performance and understand how visitors use the website.
| Essential cookies | Used for cart, checkout, login, security, fraud prevention, consent settings and basic website functions. |
|---|---|
| Preference cookies | Used to remember language, currency, region, display and account choices where available. |
| Google Analytics | May be used to measure traffic, page performance, acquisition sources and aggregated interaction data. |
| Microsoft Clarity | May be used to understand clicks, scrolling, page interaction and technical usability. Sensitive fields should be masked according to the configured service settings. |
| Marketing technologies | May be used only where enabled and permitted to measure campaigns, show relevant advertising or understand promotional performance. |
Where required by law, non-essential cookies are used only after consent. You may adjust available cookie preferences or browser settings, although disabling essential cookies may prevent cart, login or checkout functions from working correctly.
7. Data Security
- Encrypted connections: iKAGOO.com uses HTTPS for supported website connections.
- Payment separation: full card information is handled by payment providers rather than stored directly by iKAGOO.
- Access controls: customer information is limited to personnel and providers who need it for legitimate operational purposes.
- Website protection: security, firewall, anti-spam, backup and monitoring systems may be used to detect unauthorized activity.
- Data minimization: compatibility checks should use only the vehicle and customer information reasonably needed for product selection and support.
No website or transmission method is completely secure. Use a strong password and contact iKAGOO if you suspect unauthorized access or fraudulent activity.
8. Data Retention
| Orders and transactions | Retained for the periods reasonably required for order fulfillment, accounting, tax, customs, fraud, warranty, chargeback and legal obligations. |
|---|---|
| Compatibility and support records | Retained during the customer relationship, applicable warranty period and a reasonable period afterward to support repeat troubleshooting, disputes and product-history review. |
| Account information | Retained while the account remains active and afterward where reasonably required for transaction, security, fraud-prevention or legal purposes. |
| Marketing records | Retained until consent is withdrawn, the customer unsubscribes or the information is no longer reasonably needed. |
| Analytics and security logs | Retained according to configured service settings and for periods reasonably required to analyze performance, diagnose issues and protect the website. |
9. Your Privacy Rights
Depending on your location and applicable law, you may have the following rights:
- Access: request information about personal data held about you.
- Correction: request correction of inaccurate or incomplete data.
- Deletion: request deletion where no legal or operational retention reason applies.
- Restriction: request restriction of certain processing where applicable.
- Objection: object to certain processing based on legitimate interests or direct marketing.
- Portability: request certain data in a usable format where applicable.
- Withdraw consent: withdraw consent for optional processing without affecting earlier lawful processing.
- Complaint: contact the relevant privacy or data-protection authority where applicable.
We may request information to verify your identity before processing a privacy request. Requests are handled within the time required by applicable law.
A deletion request does not automatically require deletion of records that must be retained for tax, accounting, customs, payment disputes, fraud prevention, warranty or legal claims.
10. Notice for California Residents
Where California privacy law applies, eligible residents may have rights to know, access, correct and delete personal information and to opt out of certain sale or sharing activities.
iKAGOO does not sell personal information for monetary consideration. If iKAGOO later uses advertising technologies that constitute “sharing” under applicable California law, any required notice or opt-out method will be provided through the website.
11. International Data Transfers
iKAGOO serves customers internationally. Personal information may be processed in China or in other countries where our payment, hosting, analytics, logistics or technical service providers operate.
Where required by law, appropriate contractual, technical or organizational safeguards are used for international transfers.
12. Children’s Privacy
iKAGOO.com and its automotive electronics products are intended for adult customers and are not directed to children. We do not knowingly collect personal information from children. Contact us if you believe a child has submitted personal information so the matter can be reviewed.
13. Changes to This Privacy Policy
We may update this policy when our website, services, providers, legal obligations or data-processing practices change.
The updated version will be posted on this page with a revised date. Where required, material changes may also be shown through a website notice.
14. Privacy Contact
For privacy questions or requests, contact iKAGOO through our official Contact page.
Company: Shenzhen Oak Bay Electronic Technology Co., Ltd.
Privacy contact: Contact iKAGOO
Website: www.ikagoo.com
Request handling: We may verify identity and will respond within the period required by applicable law.
