1. Introduction

Welcome to iKagoo.com. These Terms & Conditions of Use (“Terms”) govern your access to and use of our website, products, product information, checkout process, compatibility review, support communication, and related services.

iKagoo is operated by Shenzhen Oak Bay Electronics Technology Co., Ltd. References in these Terms to “iKagoo,” “we,” “us,” or “our” refer to the website, brand, and operating company responsible for the applicable order or service.

iKagoo supplies vehicle-specific automotive electronics, including digital instrument clusters, OEM-style Android head units, integrated dashboard display upgrades, selected CarPlay and Android Auto connectivity products, AI CarPlay boxes where available, and related vehicle-specific installation accessories.

By accessing or using this website, creating an account, placing an order, submitting vehicle information, making a payment, or contacting our support team regarding an order, you agree to these Terms and to any policies referenced in these Terms.

These Terms should be read together with our Shipping Policy and Refund, Returns & Warranty Policy. Where a product page, written quotation, invoice, compatibility confirmation, or special order agreement contains product-specific terms, those product-specific terms also apply to the relevant order.

2. Website Use & Account Responsibility

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to use this website, create an account, place an order, or submit payment information.

You agree not to misuse iKagoo.com, interfere with website functionality, attempt unauthorized access, introduce malicious code, scrape data in a harmful or excessive manner, submit false information, impersonate another person, or use the website for fraudulent, illegal, abusive, or unauthorized commercial purposes.

User accounts

If you create an account on iKagoo.com, you are responsible for keeping your username, password, login credentials, and account information secure.

You are responsible for activities that occur under your account unless unauthorized access is reported to us promptly and reasonably verified.

Customer-provided information

You are responsible for providing accurate and complete order information, including your name, email address, phone number, billing information, shipping address, vehicle year, make, model, trim, dashboard photos, original system information, left-hand-drive or right-hand-drive configuration, and any other compatibility details requested before or after purchase.

Information supplied by the customer is used to review compatibility, prepare the correct product configuration, arrange shipping, provide installation guidance, and investigate product or installation issues.

iKagoo is not responsible for delays, incorrect configuration, failed delivery, compatibility problems, or additional costs caused by incomplete, inaccurate, misleading, or outdated information provided by the customer.

Communication records

Compatibility confirmations, order changes, shipping instructions, troubleshooting steps, and special agreements may be confirmed through email, WhatsApp, website chat, order notes, invoices, or other written communication channels used by iKagoo.

Customers should retain relevant written communication, product photos, installation photos, packaging, labels, and tracking information until the order and any related support matter are fully resolved.

3. Product Safety & Responsible Use

iKagoo automotive electronics are intended to upgrade vehicle display, navigation, entertainment, connectivity, driver information, and dashboard functions. These products must be selected, installed, configured, and used responsibly.

Android head units, CarPlay products, and AI boxes

• Video apps, streaming apps, games, and entertainment functions should only be used when the vehicle is safely parked.
• Local laws may restrict screen use, video playback, mobile interaction, or the placement of electronic displays while driving.
• The driver and vehicle owner are responsible for using the product in a legal, safe, and appropriate manner.
• CarPlay, Android Auto, Bluetooth, voice control, navigation, mobile applications, and online services may depend on the customer’s phone, operating system, mobile network, third-party application, regional availability, or subscription status.

Digital instrument clusters

• Digital instrument clusters are vehicle display upgrade products and should be used as part of normal responsible driving awareness.
• Drivers remain responsible for observing speed limits, warning lights, vehicle messages, traffic laws, fuel level, vehicle condition, and actual road conditions.
• Installation may require dashboard disassembly, original component transfer, connector inspection, wiring review, coding, calibration, vehicle setting adjustment, or post-installation testing.
• Some vehicles may require the transfer or retention of original circuit boards, buzzers, control modules, brackets, trim pieces, or other original components.
• Warnings, displayed values, themes, interfaces, and available functions may differ depending on vehicle equipment, original instrument version, regional configuration, and product software version.

Factory camera and parking-display integration

• Some iKagoo products may display, retain, or connect with factory rearview cameras, factory 360 camera systems, or camera input signals depending on vehicle configuration and product compatibility.
• Camera display, parking guidelines, 360-view retention, and related parking-display functions may vary by vehicle trim, original system, camera type, CANBUS configuration, and installation quality.
• Any camera or parking-display function is an assistance feature only. It does not replace mirrors, shoulder checks, direct observation, or safe driving judgment.

Installation responsibility

Installation instructions, wiring diagrams, videos, messages, and remote support provided by iKagoo are general assistance based on the information available to us. They do not replace the judgment of a qualified automotive electronics installer.

Before connecting or disconnecting electrical components, the installer should follow appropriate vehicle safety procedures, protect the vehicle interior, inspect connectors, confirm voltage and polarity where relevant, and avoid forcing plugs or trim components.

4. Product Information, Compatibility & Pricing

We aim to provide accurate product descriptions, images, specifications, compatibility notes, installation information, included accessories, and pricing. However, minor errors, outdated information, image differences, stock changes, software changes, manufacturing revisions, or specification updates may occur.

Vehicle-specific compatibility

Many iKagoo products are vehicle-specific. Compatibility may depend on vehicle year, model, trim, dashboard shape, original instrument type, original multimedia system, connector type, factory amplifier, optical-fiber system, original camera, steering-wheel controls, regional configuration, left-hand-drive or right-hand-drive layout, and optional equipment.

A vehicle model name or production year alone may not be sufficient to confirm compatibility. Customers should provide the requested dashboard photos, original screen photos, connector photos, system-version photos, or other vehicle information before purchase when compatibility is uncertain.

Product compatibility confirmed by iKagoo is based on the information, photos, and vehicle details supplied by the customer. A compatibility confirmation does not guarantee that installation will require no adjustment, original component transfer, configuration, troubleshooting, or professional assistance.

Customer information errors

If the customer orders without requesting compatibility confirmation, does not provide requested information, provides incomplete or incorrect information, changes the vehicle information after ordering, or installs the product in a different vehicle, return and refund handling may be affected under our Refund, Returns & Warranty Policy.

iKagoo compatibility confirmation errors

If all of the following conditions are satisfied, iKagoo will treat the matter as an iKagoo compatibility-confirmation error:

• iKagoo confirmed the product’s compatibility in writing before the customer completed the purchase;
• the customer supplied accurate and complete vehicle information, photos, and configuration details requested by iKagoo;
• the customer reports the installation failure to iKagoo within 7 calendar days after delivery;
• the customer reasonably cooperates with requested troubleshooting, including providing clear photos, videos, connector information, and installation details;
• iKagoo completes its review and confirms that the installation failure resulted from iKagoo’s incorrect compatibility assessment rather than incorrect installation, customer-provided information, vehicle modification, physical damage, or another external cause.

Product images and interface examples

Product images may include reference photos, installation examples, rendered images, interface examples, optional accessories, upgraded versions, or products installed in different vehicle configurations.

Actual appearance, color, user interface, menu structure, boot logo, packaging, accessories, wiring, mounting hardware, software version, and configuration may vary according to the product version, vehicle application, production batch, available supplier configuration, and regional settings.

Software and third-party services

Some products use Android, CarPlay, Android Auto, navigation applications, voice-control services, Bluetooth, Wi-Fi, mobile applications, or other third-party software and services.

The availability, appearance, language, performance, licensing, subscription requirements, and continued operation of third-party applications and services may be controlled by their respective providers and may change without notice.

Pricing and availability

Prices, discounts, coupons, product availability, shipping options, optional configurations, and promotional offers may change without notice.

We may correct pricing, specification, availability, or product-information errors before accepting or fulfilling an order. If an error materially affects an order that has already been paid, we may contact the customer to confirm a correction, offer a suitable alternative, or issue a refund.

5. Orders, Payments, Billing & Taxes

All orders placed through iKagoo.com are subject to order acceptance, successful payment, payment review, stock availability, product configuration, compatibility review where applicable, shipping-route availability, and compliance with applicable trade and logistics restrictions.

Order acceptance

An order confirmation or payment receipt does not necessarily mean that an order has been finally accepted for shipment.

We reserve the right to refuse, cancel, hold, or refund an order if:

• the product is unavailable or has been discontinued;
• the listed price, specification, or shipping charge is materially incorrect;
• the payment appears unauthorized, fraudulent, unusually high-risk, or requires additional verification;
• the order information, vehicle information, billing information, or delivery information is incomplete or inconsistent;
• the destination cannot be served by an available logistics route;
• the product appears unsuitable for the vehicle information provided;
• the customer does not respond to a necessary compatibility, payment, or shipping confirmation request;
• the transaction would violate applicable laws, payment-provider rules, carrier restrictions, or trade restrictions.

Payment verification

To reduce fraud, unauthorized transactions, chargebacks, and shipping disputes, iKagoo may request additional order verification when billing and shipping details do not match, when the order value is unusually high, when the destination differs from the payment information, or when a payment provider flags a transaction for review.

Verification may include confirmation of the customer’s name, contact information, shipping address, vehicle information, or payment authorization. Customers should not send full payment-card numbers, passwords, or other unnecessary sensitive credentials to iKagoo support.

Deposit and installment payments

Where iKagoo agrees in writing to accept a deposit, partial payment, or installment payment arrangement, the order will not be shipped until the full agreed product price, shipping charge, tax charge where applicable, and any other confirmed order amount have been received.

The payment schedule, balance due date, production arrangement, sourcing arrangement, and cancellation terms for a deposit or installment order may be stated in the relevant quotation, invoice, payment link, order note, or written communication.

A partial payment does not require iKagoo to ship a partial order unless partial shipment has been expressly agreed in writing.

Order changes and cancellations

Requests to change or cancel an order must be submitted as soon as possible and before shipment. A cancellation request is not effective until it has been reviewed and confirmed by iKagoo.

Vehicle-specific, specially configured, made-to-order, programmed, tested, specially sourced, custom-packaged, or customized products may not be cancellable once procurement, configuration, testing, production, or preparation has started.

Where a cancellation is approved before shipment, the refund may be reduced by actual non-recoverable costs already incurred by iKagoo. These may include payment-processing fees charged on the original payment, refund-processing fees or outbound payment charges charged by the payment provider where applicable, currency-conversion costs, special sourcing costs, configuration costs, testing costs, production costs, or packaging preparation costs.

For payment methods that charge processing fees on both the original payment and the refund transaction, the customer may be responsible for both sides of the payment-processing cost. For example, if the payment provider charges 4.4% when the payment is received and another 4.4% when the refund is processed, the total payment-processing deduction may be up to 8.8% of the order amount, before any other approved non-recoverable costs.

These deductions are not a penalty or an additional profit charged by iKagoo. They represent actual payment-provider charges, currency-conversion costs, or order-preparation costs that iKagoo cannot recover after the customer requests cancellation.

Orders that have already been shipped cannot be cancelled as unshipped orders and must be handled under the applicable return and refund policy.

Shipping address changes

Customers must review the shipping address before payment and again when receiving an order confirmation.

An address-change request is not guaranteed after an order has entered processing or has been transferred to the carrier. iKagoo is not responsible for loss, delay, redirection charges, return charges, or customs issues caused by an incorrect or incomplete address supplied by the customer.

Import duties, VAT, and local taxes

Unless optional DDP Tax-Included Shipping is expressly shown at checkout or confirmed in writing by iKagoo before shipment, customers are responsible for applicable import duties, VAT, customs clearance fees, brokerage fees, remote-area charges, storage fees, and local taxes required by the destination country.

DDP availability depends on the destination country, product type, shipment value, package size, available logistics route, customs requirements, and current carrier service.

A customer should not assume that DDP shipping applies unless it is clearly stated in the order confirmation, invoice, checkout selection, or written communication from iKagoo.

Customs cooperation

Customers must provide reasonable customs-clearance information and cooperate with the carrier or customs authority when required.

If a shipment is refused, abandoned, not cleared, or returned because the customer does not pay required import charges, does not provide clearance information, supplies an incorrect address, or does not cooperate with delivery, any refund may be reduced by outbound shipping, return shipping, customs charges, storage charges, handling charges, and other non-recoverable costs.

6. Shipping, Returns, Refunds & Warranty

Your purchases are also governed by our Shipping Policy and Refund, Returns & Warranty Policy. These policies are incorporated into these Terms by reference.

• Shipping Policy
• Refund, Returns & Warranty Policy

Order processing and shipping

Orders may require processing, compatibility review, configuration, testing, packing, and logistics preparation before shipment.

Estimated delivery times begin after the order has been processed and shipped, not necessarily on the payment date.

Delivery times are estimates and may be affected by product preparation, customs inspection, courier delays, remote-area delivery, weather, public holidays, regional logistics disruption, incorrect customer information, customs clearance, or events outside iKagoo’s reasonable control.

Tracking and delivery

Customers are responsible for monitoring tracking information, responding to carrier communication, arranging receipt where necessary, and reporting significant delivery problems promptly.

A shipment may be considered delivered when carrier tracking, delivery confirmation, recipient signature, delivery photo, parcel-locker record, or other carrier evidence shows delivery to the address or delivery location supplied for the order.

Shipping damage and missing items

Customers should inspect the package and product promptly after delivery.

Visible shipping damage, missing items, incorrect items, or package shortages should be reported with clear photos or video of the outer packaging, shipping label, inner packaging, received product, and all included accessories.

Packaging, labels, accessories, and the product should be retained while the claim is being reviewed.

Returns and refunds

Returns require prior written approval from iKagoo. Customers must not return a product to the shipping origin, supplier address, warehouse address, or another address unless the return address has been specifically provided or confirmed by iKagoo.

Products returned without authorization, returned to the wrong address, missing accessories, missing packaging, physically damaged, modified, incorrectly wired, installed, scratched, contaminated, or no longer in resalable condition may be rejected or subject to reasonable deductions where permitted by law.

A customer must not ship a return using cash-on-delivery freight or an unapproved high-cost service unless iKagoo has expressly agreed in writing.

Pre-shipment cancellation and payment-processing deductions

If a customer requests to cancel an order before shipment, iKagoo may approve the cancellation after reviewing the order status. A pre-shipment cancellation is not automatically a full-fee refund if payment-processing costs, sourcing costs, configuration costs, testing costs, production costs, or packaging preparation costs have already been incurred.

Payment providers may charge fees when iKagoo receives the original payment. In some cases, the original processing fee is not returned to iKagoo when a refund is issued, and the refund transaction may also create additional processing, outbound payment, or currency-conversion costs.

Therefore, when a customer cancels an order before shipment for a non-iKagoo fault reason, iKagoo may deduct the actual non-recoverable payment-processing cost from the refund. If the payment route charges 4.4% on the original payment and 4.4% on the refund transaction, the total payment-processing deduction may be up to 8.8% of the order amount.

This deduction applies only to actual non-recoverable payment-provider, currency-conversion, or order-preparation costs. It is not an additional penalty fee charged by iKagoo.

Non-quality returns

Non-quality returns may be accepted only when they meet the conditions stated in the Refund, Returns & Warranty Policy, including applicable approval, condition, packaging, time-limit, and return-shipping requirements.

Vehicle-specific products that have been installed, wired, modified, scratched, configured, damaged, or used beyond reasonable inspection may not qualify for a non-quality return.

Compatibility-related claims

Compatibility-related claims are reviewed using the product ordered, the vehicle information supplied before purchase, written compatibility communication, installation evidence, connector information, troubleshooting results, and any vehicle modifications identified during review.

The special no-return refund remedy for an iKagoo compatibility-confirmation error applies only when all conditions stated in Section 4 of these Terms and the Refund, Returns & Warranty Policy are satisfied.

Troubleshooting cooperation

Before approving a replacement, refund, return, or warranty remedy, iKagoo may request reasonable troubleshooting evidence, including:

• photos or videos showing the reported problem;
• photos of connectors, wiring, original components, product labels, and installation position;
• vehicle year, model, original system, and configuration information;
• error messages, startup behavior, screen behavior, or relevant system information;
• confirmation that installation steps, wiring, settings, or software instructions were followed;
• testing with the original vehicle component where reasonably possible.

Failure to provide reasonable evidence or cooperation may prevent iKagoo from confirming the cause of the issue and may delay or limit the available remedy.

Warranty

Products are covered only by the limited warranty terms stated in our Refund, Returns & Warranty Policy and any applicable product-page or written order terms.

Unless a different written warranty period is stated for a specific product, iKagoo automotive electronics are generally covered by a limited 12-month product warranty beginning from the delivery date.

Warranty service may include troubleshooting, replacement parts, repair guidance, software assistance, repair, replacement, partial refund, or another reasonable remedy selected according to the confirmed issue, product condition, product age, parts availability, and applicable law.

Warranty coverage does not include:

• installation labor, removal labor, reinstallation labor, mechanic fees, diagnostic fees, or third-party service charges;
• vehicle downtime, rental vehicle costs, lost income, lost business, or loss of use;
• damage caused by incorrect installation, incorrect wiring, forced connectors, incorrect voltage, short circuit, unsuitable power supply, or failure to follow installation instructions;
• physical damage, impact damage, broken screens, scratches, water damage, fire, overheating caused by external conditions, or contamination;
• damage caused by unauthorized repair, disassembly, modification, component replacement, firmware flashing, rooting, or software alteration;
• damage caused by vehicle faults, unstable vehicle voltage, incompatible aftermarket accessories, modified wiring, accidents, theft, vandalism, or natural disasters;
• normal wear, cosmetic aging, removable accessories, consumable items, or issues that do not materially affect normal use;
• third-party applications, subscriptions, cloud services, mobile networks, mapping services, or software services not controlled by iKagoo.

7. Intellectual Property Rights

Website content on iKagoo.com, including original text, product descriptions, original product images, page layouts, icons, graphics, videos, logos, code, manuals, compatibility materials, and downloadable content, is owned by, licensed to, supplied to, or otherwise lawfully used by iKagoo, except where third-party ownership is identified or reasonably apparent.

You may view and use website content for personal evaluation, product selection, installation reference, order support, or other lawful non-commercial purposes connected with an iKagoo product.

Without prior written permission, you may not reproduce, modify, republish, sell, scrape, distribute, translate for commercial republication, remove ownership notices from, or commercially exploit iKagoo website content, original product descriptions, original images, manuals, videos, software files, page designs, or brand assets.

Vehicle manufacturer names, vehicle model names, logos, interface references, and trademarks may appear on the website only to identify product compatibility, original vehicle systems, or installation applications.

Unless expressly stated, iKagoo is not affiliated with, endorsed by, sponsored by, authorized by, or officially connected with the vehicle manufacturers, software providers, trademark owners, or third-party brands referenced on the website.

Customer-submitted materials

When a customer submits vehicle photos, dashboard photos, connector photos, installation photos, videos, reviews, or troubleshooting materials, the customer confirms that the materials may lawfully be provided to iKagoo for compatibility review, order processing, technical support, dispute handling, and internal product improvement.

iKagoo will not publicly publish identifiable customer-submitted materials for marketing purposes without permission, except where the customer has submitted a public review, public social-media post, or other material intended for public display.

8. Limitation of Liability

To the fullest extent permitted by applicable law, iKagoo is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use, installation, misuse, delayed delivery, failure, incompatibility, or inability to use our website or products.

Examples of excluded or limited liability

• Installation labor, removal labor, reinstallation labor, troubleshooting labor, diagnostic fees, coding fees, calibration fees, or third-party mechanic charges.
• Vehicle downtime, rental vehicle expense, lost time, lost income, lost profit, lost business opportunity, loss of use, inconvenience, or travel expense.
• Damage caused by incorrect installation, incorrect wiring, incorrect voltage, forced connectors, short circuit, misuse, physical impact, water ingress, unauthorized repair, or unauthorized firmware modification.
• Vehicle faults, warning messages, battery drain, audio faults, factory camera display faults, network faults, or other problems caused by the vehicle, existing aftermarket equipment, modified wiring, or third-party accessories.
• Traffic fines, distracted-driving penalties, accidents, legal consequences, or injury caused by unsafe, unlawful, or distracted use of a product.
• Compatibility issues caused by incomplete, incorrect, misleading, or changed vehicle information provided by the customer.
• Failure, interruption, suspension, restriction, language limitation, subscription change, or discontinuation of a third-party application or online service.
• Customs delays, import restrictions, carrier delays, taxes, storage fees, inspections, package seizure, or government action outside iKagoo’s reasonable control.

Maximum liability

To the fullest extent permitted by applicable law, iKagoo’s total aggregate liability arising from a product, order, transaction, or related claim will not exceed the amount actually paid by the customer to iKagoo for the specific affected product.

Shipping charges, customs charges, import duties, VAT, installation charges, removal charges, mechanic charges, and other third-party costs are not included in this liability limit unless their inclusion is required by applicable law.

9. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold iKagoo, its operating company, personnel, contractors, and service providers harmless from claims, losses, liabilities, damages, costs, and reasonable expenses arising from:

• your fraudulent, unlawful, abusive, or unauthorized use of the website;
• your material breach of these Terms;
• false, misleading, or inaccurate information supplied by you;
• your violation of applicable laws or third-party rights;
• unsafe or unlawful product use;
• incorrect installation, unauthorized modification, unauthorized repair, or software alteration performed by you or a third party selected by you;
• your resale, commercial installation, redistribution, or use of an iKagoo product in a manner not approved or represented by iKagoo.

This section does not require a consumer to indemnify iKagoo for losses caused by iKagoo’s own fraud, deliberate misconduct, or liability that cannot legally be transferred.

10. Force Majeure

iKagoo is not responsible for delay, interruption, or failure to perform an obligation caused by events outside our reasonable control.

Such events may include natural disasters, earthquakes, storms, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, labor strikes, industrial disputes, customs disruption, port congestion, carrier disruption, aircraft or vessel delay, government restrictions, sanctions, export restrictions, import restrictions, payment-provider outages, banking interruption, internet failures, cyber incidents, power failures, factory interruption, component shortages, or supply-chain disruption.

Where reasonably possible, iKagoo may offer an alternative shipping route, revised delivery estimate, substitute configuration, delayed fulfillment, cancellation, or refund depending on the effect of the event and the status of the order.

11. Governing Law & Dispute Handling

These Terms and transactions made directly with iKagoo are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles, except where mandatory consumer protection laws in the customer’s country or region provide rights that cannot legally be excluded.

Direct resolution first

Before starting a formal dispute, chargeback, payment claim, or legal proceeding, the customer agrees to contact iKagoo support and provide a reasonable opportunity for the issue to be reviewed.

The customer should provide the order number, issue description, vehicle information, photos, videos, tracking information, installation evidence, troubleshooting results, and other relevant information reasonably required to investigate the matter.

Payment-provider and carrier investigations

Where a dispute involves a payment provider, bank, carrier, customs authority, or logistics provider, final handling may also depend on the evidence requirements, investigation results, deadlines, and rules of the relevant provider.

A payment dispute or chargeback does not automatically determine product compatibility, product condition, delivery status, return eligibility, or warranty responsibility.

Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the minimum extent necessary. The remaining provisions will continue in effect.

No waiver

If iKagoo does not immediately enforce a provision of these Terms, that does not waive our right to enforce the same or another provision later.

Changes to these Terms

We may update these Terms when our products, business processes, payment methods, shipping services, legal requirements, or policies change.

The version displayed on this page applies from the stated “Last updated” date. Material changes will not retroactively remove mandatory rights that already apply to a completed transaction.

12. Contact Information

Questions about these Terms & Conditions of Use, product compatibility, product use, order handling, installment payments, shipping, import taxes, returns, refunds, warranty, or technical support should be sent to iKagoo support.