iKAGOO Buying Guide: Compatibility, Shipping and Warranty
Buy the Right iKAGOO Upgrade for Your Vehicle
This iKAGOO Buying Guide explains how to confirm vehicle compatibility, compare shipping and EU DDP options, prepare for installation, and review warranty support before ordering a vehicle-specific digital instrument cluster or OEM-style Android head unit.
This guide is based on pre-sale compatibility reviews, product configuration checks, installation feedback and after-sales cases involving digital instrument clusters and OEM-style Android head units.
What iKAGOO Sells
iKAGOO focuses on vehicle-specific cockpit upgrades rather than low-cost universal electronics. The main product categories are digital instrument clusters and OEM-style Android head units designed around the original dashboard, vehicle platform and supported factory functions.
Vehicle-Specific Digital Dashboard Upgrades
Digital clusters for selected Volkswagen, Audi, Porsche, BMW, Toyota, Lexus and other supported vehicles. These products are designed around the original instrument platform and may require vehicle-specific configuration, component transfer or installation steps.
View Digital Cluster GuidanceIntegrated Android Stereo and Dual-Screen Systems
OEM-style Android head units and wide-screen systems for selected Porsche, Mercedes-Benz, BMW, Maserati, Jeep, Nissan and other platforms. Supported functions may include wireless CarPlay, Android Auto, GPS, Bluetooth, DSP, 4G and original control retention.
Read Our Product and Support StandardsSelect digital cluster, Android head unit or both, then submit the information required for that product.
How We Confirm Vehicle Compatibility
Compatibility is confirmed by comparing the production year, dashboard shape, steering position, original electronics platform and factory equipment. A vehicle model and year alone are not sufficient because the same model may use different instrument housings, audio systems, cameras, connectors or communication protocols.
Information You Should Provide
- Vehicle make, model and exact production year
- Left-hand-drive or right-hand-drive configuration
- A clear photo of the original dashboard or instrument cluster
- A photo of the existing system information page when available
- Details of factory audio systems such as BOSE, B&O, Harman Kardon or MOST fiber optics
- Any previous retrofit, amplifier or wiring modification
What We Check
- Dashboard shape and screen dimensions
- Original connector and wiring configuration
- Vehicle platform and CAN bus requirements
- Factory camera, amplifier and steering-wheel control retention
- Required trim panels, cables, adapters or control modules
- Known regional or trim-level differences
What We Can Usually Confirm Remotely
- The likely product category and supported product family
- Visible dashboard, cluster or screen differences
- LHD and RHD dashboard considerations
- Known amplifier, camera and controller requirements
- Which extra photos or labels are still required
- Whether professional installation is strongly recommended
Remote Review Boundary
A remote review cannot expose hidden connectors, previous wiring changes or undocumented vehicle modifications. The installer must still inspect the actual connectors and test all required functions before the dashboard is fully closed.
Compatibility applies to the reviewed vehicle configuration and selected product version. It is not a universal fitment promise for every vehicle sharing the same model name or year.
The compatibility form separates digital instrument cluster checks from Android head unit checks.
Payment, Currency and Order Processing
iKAGOO uses established third-party payment providers. Payment details are processed by the selected provider, while order preparation normally begins after payment, product-option review and required compatibility confirmation.
| Accepted payment methods | PayPal, major credit or debit cards and supported Airwallex payment channels, subject to availability in your country. |
|---|---|
| Checkout currency | Product prices are primarily displayed in USD. Your bank, card issuer or payment provider may apply its own exchange rate or currency-conversion fee. |
| Order processing | Most orders are prepared within 1–3 business days after payment and compatibility confirmation. Custom-configured products may require additional preparation time. |
| Order changes | Vehicle details, shipping information or product options should be corrected before dispatch. Changes cannot be guaranteed after the parcel has entered the shipping network. |
| High-value orders | Additional payment or vehicle verification may be requested for high-value, custom or workshop orders to reduce incorrect shipments and payment disputes. |
Shipping, Customs and Optional EU DDP
Estimated delivery time begins after the order has been prepared and dispatched. Transit time depends on the destination, product size, available shipping route and customs processing. Optional EU DDP is available only when specifically confirmed for the destination and order.
| United States and Canada | Estimated delivery is generally 5–9 business days after dispatch. |
|---|---|
| European Union | Estimated delivery is generally 7–15 business days. Optional DDP shipping may be available for selected destinations and products. |
| United Kingdom and Australia | Estimated delivery is generally 7–10 business days after dispatch. |
| Other destinations | Estimated delivery is generally 7–15 business days, but remote regions may require additional time. |
| Import duties and local taxes | Unless a DDP shipping option is specifically confirmed, the buyer is responsible for customs duties, VAT, import taxes and local clearance charges. |
What Is Included in the Product Price?
The product price covers only the items listed for the selected package. Local installation, customs fees, optional accessories and third-party coding are not automatically included unless they are specifically stated in the product description or quotation.
Normally Included
The main unit, standard vehicle-specific wiring, required basic accessories and the items listed in the selected product package.
Normally Not Included
Local installation labor, customs charges, vehicle coding by third parties, special tools, optional cameras, external amplifiers or accessories not listed in the selected package.
Installation and Technical Responsibility
Plug-and-play means the product uses a vehicle-matched connection route without intentionally cutting the original harness. It does not mean installation requires no dashboard disassembly, no component transfer, no configuration and no functional testing.
Confirm the Vehicle
Compare the supplied compatibility information with the actual dashboard, connectors and factory equipment.
Use a Qualified Installer
Professional installation is recommended for dashboards, digital clusters, fiber-optic systems and vehicles with factory amplifiers.
Test Before Final Assembly
Test sound, steering-wheel controls, cameras, vehicle data and screen functions before reinstalling all trim.
Warranty, Returns and After-Sales Support
iKAGOO provides remote technical support and a 12-month limited hardware warranty. Diagnosis is required because many display, sound or communication issues are caused by vehicle configuration, wiring or installation rather than a failed main unit.
12-Month Hardware Warranty
Manufacturing defects reported within the warranty period will be reviewed using photos, videos, connection checks and diagnostic information. The solution may include troubleshooting, replacement components, repair or another appropriate remedy.
Quality-Related Return Requests
Quality-related issues should normally be reported within seven days of delivery. Customers should not dismantle, modify or return the product before receiving return instructions.
Non-Quality Returns
Non-quality returns may be considered only when the product remains uninstalled, undamaged and complete with its original accessories and packaging. Return shipping and applicable transaction costs may be deducted where permitted.
Digital and Remote Services
Activated software, downloaded files, customized firmware and completed remote technical services are generally non-refundable once delivery or activation has started.
Wholesale, Workshop and Installer Orders
iKAGOO supports repair shops, retrofit installers, car-audio businesses and regional resellers. Volume pricing depends on product type, quantity, configuration and destination rather than one universal discount percentage.
| Suitable business customers | Car-audio installers, retrofit workshops, repair shops, vehicle electronics specialists and resellers. |
|---|---|
| Information required | Target vehicle models, expected quantity, destination country and required product configuration. |
| Available support | Compatibility review, product selection, bulk quotations, installation documentation and remote after-sales coordination. |
Frequently Asked Questions
These answers cover the most common questions customers ask before ordering an iKAGOO digital cluster or OEM-style Android head unit. Final fitment still depends on the actual vehicle configuration and selected product version.
Can I order using only my vehicle model and year?
Not always. Vehicle model and year are the starting point, but dashboard shape, factory audio system, steering-wheel controls, connectors and regional configuration may also affect compatibility. Clear vehicle photos are strongly recommended.
Does plug-and-play mean no installation work is required?
No. Plug-and-play normally means that the product uses matching connectors without cutting the original vehicle harness. Dashboard removal, module transfer, fiber-optic routing, configuration or professional testing may still be required.
Will the original steering-wheel controls still work?
Supported vehicle-specific products are designed to retain compatible original controls. Actual retention depends on the correct CAN bus module, wiring configuration and installation. Confirm your vehicle before purchase.
Do Android head units retain the factory camera and amplifier?
Retention depends on the original vehicle system. Some factory cameras and amplifiers work through supplied adapters, while BOSE, B&O, Harman Kardon or MOST fiber-optic systems may require additional equipment or a different product configuration.
Are import duties included in the displayed price?
Duties and local taxes are not automatically included unless a DDP shipping option is clearly confirmed. Selected European Union destinations may qualify for optional DDP delivery.
How long does delivery take?
Orders are normally processed within 1–3 business days. Estimated international delivery is generally 5–15 business days depending on the destination, shipping route and customs processing.
What happens if I receive the wrong product?
Contact iKAGOO before installation and provide photos of the received product, packaging label, connectors and your original dashboard. Do not modify or force-fit the product while the issue is being reviewed.
Can I cancel an order after payment?
Cancellation may be possible before configuration or shipment begins. Customized, activated or already dispatched orders may not be eligible for immediate cancellation.
Does iKAGOO provide local installation?
iKAGOO does not operate installation centers in every country. We provide remote guidance and documentation, while physical installation should be completed by a qualified local installer.
Can workshops request bulk pricing?
Yes. Workshops, installers and resellers can request a quotation based on vehicle models, quantity, product configuration and destination.
Does the compatibility review guarantee that no hidden issue will be found?
No remote review can expose every hidden connector or previous wiring modification. The review reduces ordering risk, but the installer must still inspect the actual connectors and test all required functions before completing installation.
Check Compatibility Before You Order
Send your vehicle model, production year, dashboard photo and original system details before purchase. This is the most reliable way to avoid ordering the wrong screen, wiring kit or instrument cluster.
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