1. Scope of the iKAGOO Return and Refund Policy

This policy applies to retail purchases placed through iKAGOO.com. We intend these terms to explain our normal handling process clearly, while respecting any mandatory consumer rights that apply in the customer’s country or region.

2. Shipping Summary

Most in-stock retail orders are processed within 1–3 business days. Vehicle-specific or custom-configured products may require an additional 2–3 business days for compatibility confirmation, software preparation or shipping-route review.

Estimated international delivery is generally 7–15 business days after dispatch, depending on destination, courier route, customs processing and local delivery conditions.

Optional DDP shipping may be available for selected destinations, particularly eligible European Union routes. DDP availability must be confirmed before shipment and is not automatic for every order.

For more detailed shipping information, please review the current Shipping Policy shown on iKAGOO.com or contact us before ordering if the destination or delivery route is uncertain.

3. Order Verification and Anti-Fraud Review

To protect both the customer and the order, iKAGOO may occasionally pause a high-value retail order for a brief verification when payment, recipient or delivery information appears inconsistent or requires clarification.

Verification may be requested when

• The billing country differs from the shipping country.
• The payer or cardholder name differs from the recipient name.
• The shipping address is incomplete or inconsistent with the payment information.
• The order value, delivery request or payment-provider review requires additional confirmation.

iKAGOO may ask the customer to confirm the order using the same email address used at checkout. Do not send full card numbers, payment passwords or unmasked sensitive payment data.

If we cannot complete verification within a reasonable period, we may cancel the order and return the eligible payment to the original payment method rather than ship an order that may be unauthorized or incorrectly addressed.

4. What to Do Before Requesting a Return

Many automotive-electronics problems can be resolved through configuration, wiring checks, retained original modules or installation adjustments. Please contact iKAGOO before removing, modifying or returning the product so we have a fair opportunity to help identify the actual cause.

• Provide the order number and product name.
• Explain the issue clearly and state when it first occurred.
• Provide requested photos or videos of the product, wiring and installation.
• Complete reasonable connection, setting and troubleshooting checks.
• Do not cut wiring, open sealed hardware or flash unauthorized software during the review.

5. How Compatibility Is Confirmed

We ask customers to provide accurate and complete vehicle information because our compatibility confirmation depends on the photos, system details and vehicle information supplied before purchase. Clear information helps us reduce mistakes and recommend the correct product version.

6. Our 7-Day No-Return Refund Protection for a Confirmed Compatibility Error

We understand that compatibility is one of the biggest concerns when purchasing a vehicle-specific digital instrument cluster or OEM-style Android head unit. If iKAGOO confirms compatibility before purchase, we take responsibility for that assessment.

This protection is available only when the installation problem is reported within 7 calendar days of confirmed delivery and the customer cooperates with the checks needed to determine whether the issue can still be corrected.

Claims reported more than 7 calendar days after confirmed delivery will be reviewed under the standard warranty and support process rather than this no-return refund protection.

7. Non-Defective and Change-of-Mind Returns

We can consider a non-defective return when the request is approved by iKAGOO and the product remains unused, uninstalled, undamaged, complete and suitable for resale. Please contact us before shipping so we can explain the correct return route and expected refund handling.

• The customer must request approval before shipping the product.
• The customer is responsible for return shipping unless mandatory law states otherwise.
• Original shipping and optional DDP-related charges are normally non-refundable.
• Installed, scratched, modified, incomplete or damaged products may not qualify for a full refund because their resale value may be reduced.
• Any deduction will be based on the actual reduction in value, missing items, damaged packaging or reasonable restoration costs.

8. Defective and DOA Products

DOA means a product that cannot power on or perform its primary function immediately after correct installation and initial testing.

• Report a suspected DOA issue within 7 calendar days of confirmed delivery.
• Provide photos, videos and wiring information requested by iKAGOO.
• Complete reasonable connection and configuration checks.
• Do not treat a changed interface, menu layout or button behavior as DOA when the supported function still works.

After reviewing the evidence and troubleshooting results, iKAGOO will provide an appropriate solution, which may include technical guidance, a replacement part, repair, replacement product, refund or another reasonable remedy based on the confirmed cause and applicable law.

9. RMA Approval and Return Shipping

Please obtain written approval and return instructions from iKAGOO before sending a physical return. The address shown on a parcel label, website footer or payment record may not be the correct return location, so waiting for the written RMA instructions helps avoid delays or lost parcels.

• Use the approved return address and shipping method.
• Ship the approved return within 7 calendar days of RMA approval unless a different deadline is stated in writing.
• Use a trackable shipping service and keep the receipt.
• Pack the product securely with all approved accessories and components.
• Unauthorized returns or parcels sent to the wrong location may be difficult to trace, so please use the approved address and a trackable service.

10. How iKAGOO Handles Different Refund Situations

We do not treat every return request in the same way. The result depends on who confirmed compatibility, whether the product can still be made to work, the condition of the returned item and the reason for the claim.

Approved refunds are issued to the original payment method. Bank or payment-provider processing time may continue after iKAGOO submits the refund.

11. Shipping, Optional DDP, Customs and Taxes

Unless optional DDP shipping is specifically confirmed, customers are responsible for customs duties, VAT, import taxes, brokerage charges and local clearance costs.

Optional DDP shipping may be available for selected destinations, particularly eligible European Union routes. Availability must be confirmed before shipment and is not automatic for every order.

Refusal to Pay Customs Charges

If DDP was not selected or confirmed, local customs charges remain the customer’s responsibility. When a parcel is delayed, returned, abandoned or destroyed because those charges are not paid, the resulting shipping, storage, return, disposal or third-party costs may need to be deducted from any available refund.

12. 12-Month Limited Hardware Warranty

iKAGOO provides a 12-month limited hardware warranty for verified manufacturing defects unless a different period is stated on the product page or order confirmation. We will first review the cause and, where possible, help resolve the issue through diagnosis, parts, repair or another appropriate support route.

Warranty may cover

• Verified manufacturing defects.
• Hardware failure not caused by misuse, impact, liquid, incorrect wiring or unauthorized repair.
• Approved repair, replacement part, replacement product or another reasonable remedy.

Situations normally outside the hardware warranty

• Incorrect wiring, wrong voltage, reversed connections or installation damage.
• Unauthorized firmware, rooting, unsupported software modification or incorrect flashing.
• Broken screens, connectors, housings, ribbon cables, main boards or modules caused by pressure, impact, liquid or misuse.
• Missing cables, CAN bus boxes, GPS antennas, adapters, trim pieces or other accessories after delivery.
• Installation, removal, diagnosis, reinstallation, vehicle downtime or third-party labor costs.
• Compatibility problems caused by incomplete or incorrect customer information.

13. Software Updates, Activation and Digital Services

Software updates and remote support may be available for supported products, especially selected digital instrument clusters. Availability, duration and update scope depend on the hardware platform and installed version.

Because activated software, downloaded files, customized firmware, completed remote services and activation codes cannot normally be returned in the same way as physical products, they are generally non-refundable once delivery, activation or service performance has started, except where mandatory law requires otherwise.

14. Payment Disputes and Chargebacks

Please contact iKAGOO first when possible. Direct communication usually allows us to review compatibility, delivery, installation or warranty evidence more quickly and propose a practical solution.

If a PayPal dispute, card chargeback or payment-provider case is opened, some refund actions must follow the provider’s formal process. iKAGOO will cooperate by providing relevant order, delivery and technical information where appropriate.

For a parcel still in transit, iKAGOO may ask the courier whether delivery hold, interception or return is available. Any action depends on the courier’s rules, the parcel location, payment-provider requirements and the actual order status.

15. Our Approach to Returns and Compatibility Problems

iKAGOO sells vehicle-specific products, and we understand that buyers may worry about fitment, installation complexity and retained vehicle functions. Our first priority is to help make the product work correctly when a reasonable technical solution exists.

When we confirm that our compatibility assessment was wrong and no reasonable solution remains, we will not ask the customer to spend more money returning an unusable product internationally. Under the 7-day protection described above, the customer may keep or dispose of the product and receive a refund of the product purchase price.

We also ask customers to cooperate honestly with photos, vehicle information and troubleshooting. A fair result depends on both sides providing accurate information and making a reasonable effort to identify the actual cause.

16. Frequently Asked Questions