XStore theme
Up to 31%
  • Mercedes S-Class Android Head Unit
  • Mercedes S-Class Android Head Unit
  • Mercedes S-Class Android Head Unit
  • Mercedes S-Class Android Head Unit
  • Mercedes S-Class Android Head Unit
  • 未标题 1 4
  • Mercedes S-Class Android Head Unit

Mercedes S-Class Android Head Unit Upgrade | W221 | W222 | W223 2005-2020

Brand:
(2 customer reviews)

From: $955.00

Duty-Free EU & USA Only
Details
Secure by PayPal
DDP Tax-Prepaid Service

We handle all VAT and duties. Estimated savings: $120–$280.

USA (48 States)AustriaBelgiumBulgariaCroatiaCyprusCzechiaDenmarkEstoniaFinlandFranceGermanyGreeceHungaryIrelandItalyLatviaLithuaniaLuxembourgMaltaNetherlandsPolandPortugalRomaniaSlovakiaSloveniaSpainSweden
or

Have any Questions?

Feel free to Get in touch

Pay safely with Paypal Pay safely with Visa Pay safely with Master Card Pay safely with JCB Pay safely with American Express Pay safely with Alipay Pay safely with Google pay Pay safely with Klarna Pay safely with DISCOVER Pay safely with  Apple Pay
Guarantee Safe and Secure Payment Checkout
iKAGOO Buyer Protection

Purchase Protection for This Product

Compatibility review, secure checkout, tracked delivery and practical after-sales support.

Mercedes W221 Android head unit dual screen installed in an S-Class dashboard
Real Mercedes-Benz W221 installation example. The exact display housing, harness, NTG interface, audio route and camera support depend on the selected W221, W222 or W223 option.
iKAGOO Mercedes-Benz S-Class cockpit upgrade

Mercedes W221 Android Head Unit with Full-Width Dual Display

The Mercedes W221 Android head unit replaces the dated driver-facing display with a modern wide-screen cockpit for selected S-Class W221 vehicles. It combines wireless Apple CarPlay, Android Auto, navigation, Bluetooth, Android apps and access to the original Mercedes COMAND system.

This purchase page also includes separate selectable routes for W222, V222, X222 and W223 vehicles. These are not one universal product. The display housing, brackets, power harness, CAN interface, audio route and camera connections are prepared according to the selected generation.

Place the order first. After checkout, iKAGOO will proactively confirm the model year, original dashboard, NTG or MBUX system, LHD/RHD position, factory amplifier, camera equipment and required cable set before shipment.
Primary route Mercedes-Benz W221 2005–2013
Other selectable routes W222 / V222 / X222 and W223
Current configuration 8GB RAM + 128GB Storage
Display format Dual 12.3-Inch Wide Layout
Smartphone connection Wireless CarPlay and Android Auto
Original system Mercedes OEM / Android Switching
Multiple vehicle-specific product choices

Choose the Correct W221, W222 or W223 Product Route

The vehicle option selected above determines which display assembly, mounting structure, cable set and integration interface are prepared. The three S-Class generations are not interchangeable.

Primary product route S-Class W221 · 2005–2013

The Mercedes W221 dual screen upgrade is intended for buyers who want a full cockpit transformation rather than only a hidden CarPlay interface.

  • NTG 3.0 or NTG 3.5 must be confirmed
  • AUX, AMI or MOST audio route reviewed
  • LHD or RHD housing confirmed
  • Factory rear or 360 camera checked
  • Original dashboard photo required
Separate W222 hardware S-Class W222 / V222 / X222 · 2013–2020

The Mercedes W222 dual screen Android head unit uses a different display housing, mounting arrangement, controller, interface and cable set from the W221 route.

  • W222, V222 and X222 checked separately
  • Original screen and controller photo required
  • Factory camera configuration reviewed
  • Original amplifier and audio route checked
  • W221 brackets and harnesses do not apply
New-generation review S-Class W223 · 2020–Present

The Mercedes W223 Android screen upgrade is a separate route based on newer MBUX architecture. W221 and W222 installation claims do not automatically apply.

  • VIN and complete dashboard photo required
  • Original MBUX arrangement checked
  • Exact screen format confirmed
  • Camera and audio integration reviewed
  • Final accessory set confirmed before shipment
Ordering rule: select the actual S-Class generation in the product options. If the selected variation does not match the submitted vehicle, iKAGOO will contact you before configuration or shipment.
iKAGOO three-step evaluation

Three Scores for the Confirmed W221 Product Route

These figures apply to the reviewed W221 route after NTG, audio, camera, dashboard and supplied hardware have been confirmed. W222 and W223 require their own route review.

Upgrade Necessity Score 89/99 Strong Full-Cockpit Upgrade Case

The W221 can still deliver S-Class comfort and road presence, but its original display, navigation and phone interface feel dated. The upgrade has the strongest value for an owner keeping and regularly driving the vehicle.

Daily-use improvement High visual impact Long-term ownership
iKAGOO Original Vehicle Compatibility 96/100 Meets the 95% Recommendation Threshold

The W221 route is designed around the original instrument and COMAND area, OEM system switching, vehicle-specific wiring and supported vehicle information.

Matched cable set OEM mode retained Vehicle-specific preparation
Installation Difficulty 82/100 Level 4 — Professional Installation Recommended

Installation involves wide-display mounting, trim removal, the original video route, COMAND control, factory audio, camera connections and complete function testing.

Mechanical 10/15 Electronic 11/15 MOST may apply
Score scope: the 96/100 result applies only to the confirmed iKAGOO display, vehicle-specific harness, interface modules and firmware route. A visually similar unit from another seller is not evidence of the same wiring, panel or original-function retention.
Screen, harnesses, modules and mounting hardware

What Is Included in the Mercedes S-Class Dual-Screen Kit?

The screen is only one part of the product. Correct operation depends on the vehicle-specific cable set, original-system interface, audio and camera connections, mounting frame and required antennas.

Mercedes W221 Android head unit complete package with screen harnesses interface module GPS antenna USB cables brackets and fasteners
Complete package reference

The Cable Set Is Vehicle-Specific

The package photo shows the display assembly together with multiple wiring harnesses, signal leads, an interface module, antenna, mounting frame and fasteners.

The exact cable quantity and connector type can change between W221, W222 and W223 vehicles and may also change according to NTG, factory amplifier, camera equipment and steering position.

Important: the final iKAGOO packing list controls what is included with your order. Do not compare the kit only by the number of visible cables; the correct connectors and interface route are more important than the total cable count.
01 Wide Display Assembly

Generation-specific screen and housing for the approved dashboard configuration.

02 Main Power and CAN Harness

Supplies power and transfers supported vehicle-control and status signals without using a universal bare-wire connection.

03 OEM Video Interface Leads

Connect the display to the original Mercedes video and COMAND system route where required.

04 Audio and RCA Leads

Used for supported AUX, AMI, camera, audio and external signal connections according to the vehicle.

05 USB Extension Cables

Provide accessible USB connections for supported media, Android Auto, updates or service use.

06 GPS Antenna and Signal Leads

Support navigation positioning and other supplied external signal connections where applicable.

07 Interface or Decoder Module

Handles supported original-system, control, camera, audio or data communication for the matched route.

08 Metal Frame, Brackets and Fasteners

Secure the display assembly in the correct position and maintain dashboard alignment.

Main display assembly Included according to the selected W221, W222 or W223 product variation.
Vehicle-specific main harness Included and matched after the original dashboard and infotainment system are confirmed.
CAN / control interface Included where required for supported steering-wheel controls, vehicle information and original-system switching.
Camera input harness Supplied according to the confirmed factory rear-camera or 360-camera configuration.
Audio interface AUX, AMI or MOST-related hardware is prepared according to the original audio system.
USB extensions Supplied for supported media, Android Auto, update and service functions.
GPS antenna Included where required by the selected system configuration.
Mounting frame and brackets Generation-specific metal mounting hardware is supplied for the approved dashboard route.
Screws and small fasteners Supplied as required by the mounting structure shown in the confirmed packing list.
Printed or digital guidance Installation reference and remote setup assistance are provided for the supplied route where available.
Do not force a plug. Mercedes connectors are keyed and may use locking levers. Stop when a connector shape, pin position, fiber-optic route or locking mechanism does not match the supplied instructions.
Mercedes S-Class Android head unit screen housing brackets and cable accessories
Hardware and cable reference
Screen housing, mounting structure and supporting cable accessories shown before installation.
Mercedes W221 dual 12.3 inch Android screen display assembly
Main display assembly
Wide display assembly for the W221-style route. Final housing and panel follow the selected vehicle option.
Main W221 buyer reasons

Why W221 Owners Choose a Full Dual-Screen Upgrade

The W221 remains comfortable, refined and visually substantial. The original display, navigation database and phone interface are often the parts that most clearly reveal the vehicle’s age.

01

Current Navigation

Use supported current mapping and traffic applications instead of relying only on an older factory navigation database.

02

Wireless Smartphone Integration

A Mercedes W221 wireless CarPlay route brings compatible maps, music, calls, messages and voice functions into the installed display.

03

Full Cockpit Transformation

A hidden interface box changes the media source. A Mercedes W221 screen upgrade changes the complete driver-facing appearance.

04

Longer Ownership Value

The upgrade delivers the strongest value when the owner plans to keep and regularly use the vehicle for several more years.

Full screen or CarPlay interface?

Compare the W221 Upgrade Routes Before Buying

A CarPlay interface is the lower-cost choice when the original display still satisfies the owner. The full dual-screen route is for buyers who also want touch operation, Android applications and a major cockpit transformation.

Decision point Repair original system CarPlay interface box iKAGOO dual-screen route
Original display appearance Retained Retained Replaced by a modern wide display
Wireless CarPlay / Android Auto No Usually yes Yes, on the matched configuration
Touch-screen Android apps No Usually no Yes
Digital instrument presentation Original Original Included on the applicable dual-display route
Original COMAND access Yes Yes Retained through OEM / Android switching
Visual transformation Low Low High
Installation difficulty Low to medium Medium Level 4
Best buyer Needs repair only Wants smartphone projection only Wants modern functions and a new cockpit
Practical decision: choose a CarPlay module when you are satisfied with the original display. Choose the full dual-screen product when the visual transformation is part of the purchase goal.
Original product media retained

Installed Results, Product Images and Function Illustrations

Existing valid product-page materials are retained below. Each image is labelled so buyers can distinguish real installed evidence from product illustrations, W222 references and software feature graphics.

Mercedes W221 Android head unit installed dashboard home screen
Real W221 installation
Full-width screen installed in a W221 dashboard with the Android application interface visible.
Mercedes W221 dual screen upgrade installed with system menu
Real W221 installation
Installed dual-display view showing the instrument and multimedia layout inside the original dashboard.
Mercedes S-Class W221 Android screen installed close-up
Real W221 installation
Close-up installed view showing dashboard fit and the wide-screen finish.
Mercedes W221 Android head unit displaying 360 camera view
Camera function example
360-camera display example. Camera retention must still be confirmed from the original vehicle equipment.
Mercedes S-Class W221 dual display product and vehicle reference
Product illustration
Display and S-Class reference. The vehicle image does not replace dashboard and system confirmation.
Mercedes W222 dual screen Android head unit before and after upgrade
W222 variation reference
W222 before-and-after image retained. W222 hardware and dashboard architecture are different from W221.
Right hand drive Mercedes W221 Android screen installation
RHD installation reference
Right-hand-drive example. Exact RHD housing and cable routing must be confirmed for the vehicle.
Mercedes W221 Android head unit split screen mode
Software feature illustration
Split-screen example for supported navigation and media applications.
Mercedes W221 COMAND screen upgrade feature illustration
Legacy product graphic
Original product illustration explaining the W221 wide-screen Android multimedia layout.
Mercedes W221 Android head unit phone call interface
Phone feature illustration
Phone-call interface example through the connected smartphone system.
Mercedes W221 wireless CarPlay Siri voice control
CarPlay feature illustration
Siri voice-control example for supported Apple CarPlay operation.
Mercedes W221 Android screen Android CarPlay GPS and mobile data features
Connectivity illustration
Android, CarPlay, GPS and mobile-data graphic retained. 4G LTE and 5 GHz Wi-Fi are described separately in the specifications.
Mercedes S-Class Android screen with CarPlay and Android Auto
Smartphone interface illustration
Built-in CarPlay and Android Auto promotional graphic retained. Actual layout depends on software and the connected phone.
Original Mercedes function continuity

What Must Still Work After the W221 COMAND Screen Upgrade?

Installation is not complete merely because the Android interface starts. The original Mercedes system, controls, audio, cameras and vehicle information must be tested through the confirmed route.

Original Mercedes COMAND system Retained through OEM / Android system switching on the matched configuration.
COMAND rotary controller Supported where the original controller and vehicle interface are confirmed.
Steering-wheel controls Supported multimedia and phone functions remain available after correct connection and setup.
Factory radio and original media Access remains available through the original Mercedes system where supported.
Factory rear camera Retention depends on the original camera type and supplied video-interface cable.
Factory 360 camera Vehicle-specific confirmation required. The example image does not prove universal 360-camera compatibility.
Door-open and vehicle-status information Supported when the required original vehicle data is available through the matched CAN interface.
Logic 7 / Harman Kardon amplifier Requires confirmation of the original MOST fiber-optic audio architecture and supplied interface.
Night View and special equipment Must be declared after ordering and individually reviewed.
Original vehicle settings Retained through the OEM system route where supported by the confirmed hardware.
iKAGOO compatibility rule: a standard route is recommended only when confirmed original-vehicle compatibility reaches 95% or higher and no critical factory function fails.
Critical W221 compatibility check

NTG 3.0, NTG 3.5, Logic 7 and MOST Must Be Identified

A buyer searching for a W221 NTG 3.0 Android screen may require a different interface and cable set from a buyer searching for a W221 NTG 3.5 Android screen.

NTG 3.0

The original COMAND menu and connector arrangement must be shown so the correct video and control route can be prepared.

NTG 3.5

Later W221 configurations use a different interface route. Model year alone is not enough for confirmation.

Logic 7 / Harman Kardon

A W221 Logic 7 Android head unit installation may require correct MOST optical integration rather than only an analog audio lead.

AUX / AMI / MOST

Android audio may use AUX, AMI or a dedicated optical interface. The correct cable and module route must be checked.

Stop installation when: the Android system has no sound, the MOST fiber loop is open, the original COMAND page does not display, or the supplied interface does not match the vehicle.
Current listed core functions

Android, CarPlay, Navigation and Daily Connectivity

The current product route combines Android software, Qualcomm eight-core processing, 8GB RAM, 128GB storage, DSP, wireless CarPlay, Android Auto, navigation, Bluetooth and mobile-data support.

Wireless Apple CarPlay

Use compatible navigation, calls, messages, music and voice features through the installed display.

Android Auto

Connect a compatible Android phone through the supported wired or wireless route.

Android Applications

Use supported navigation, music and utility applications according to software and regional availability.

Split-Screen Mode

Run two supported applications together, such as navigation and media.

GPS Navigation

Use supported online or offline navigation applications through the supplied GPS route.

4G LTE Data

Mobile-data support is available on supported configurations. Regional modem bands must be confirmed.

2.4 / 5 GHz Wi-Fi

Connect through a hotspot or Wi-Fi network. 5 GHz Wi-Fi does not mean 5G cellular data.

DSP and Bluetooth Audio

DSP functions are included, while the final sound path must still match the original Mercedes audio configuration.

Technical and selection summary

Mercedes S-Class Android Head Unit Specifications

Shared software functions and vehicle-specific hardware are separated below. The exact screen housing, brackets, harnesses and modules depend on the selected generation.

iKAGOO SKU SP1254
Selectable vehicles Mercedes-Benz S-Class W221 2005–2013; W222 / V222 / X222 2013–2020; W223 2020–Present
Product type Generation-specific Android display and digital cockpit upgrade
Current display format Dual 12.3-inch / approximately 23.6-inch full-width layout on the applicable variation
Current listed resolution 1920 × 720; panel configuration should be reconfirmed for the selected variation
Current listed operating system Android 13; supplied software version should be confirmed before shipment
Current listed processor Qualcomm eight-core A75 platform
Current listed memory 8GB RAM + 128GB storage
Smartphone integration Wireless Apple CarPlay and supported Android Auto
Connectivity Bluetooth, GPS, USB, Wi-Fi and 4G LTE where supported
Original-system access Mercedes OEM and Android system switching on the matched route
Controller support Original Mercedes COMAND rotary controller and steering-wheel controls where confirmed
Camera support Factory rear camera and selected 360-camera routes require vehicle-specific confirmation
Factory audio DSP included; AUX, AMI, factory amplifier and MOST route must match the original vehicle
Upgrade Necessity Score 89/99 — Strong Full-Cockpit Upgrade Case
Original Vehicle Compatibility 96/100 W221 route reference after vehicle confirmation
Installation Difficulty 82/100 — Level 4 Professional Installation Recommended
Warranty 12-month limited hardware warranty under the current iKAGOO warranty policy
Installation route

Level 4 Installation with Full OEM Function Testing

The matched harness route avoids unnecessary cutting of the original wiring, but installation still requires trim removal, wide-display mounting, cable routing and complete Mercedes system testing.

Mechanical Index

10/15

Wide-screen mounting, dashboard trim removal and careful alignment create a professional-level mechanical route.

Electronic Index

11/15

COMAND video, controls, cameras, factory audio, CAN data and Android configuration must operate together.

Recommended Installer

Automotive Electronics Professional

The installer should understand Mercedes COMAND systems, MOST audio and staged testing.

Required Final Checks

  • Original Mercedes system opens correctly
  • COMAND and steering-wheel controls respond
  • Android and factory audio both produce sound
  • Rear or 360 camera appears correctly
  • Door and vehicle information update
  • No persistent warning remains

Stop Installation When

  • The supplied frame does not match the dashboard
  • A connector requires force
  • The MOST fiber loop is open
  • The original COMAND page disappears
  • Android has no sound
  • A critical factory function stops working
Order first, verify before shipment

How Your S-Class Screen and Cable Set Are Confirmed

You do not need to identify every connector before paying. Select the correct S-Class generation and complete checkout. iKAGOO then performs the detailed vehicle and cable review.

1 Select the vehicle option

Choose W221, W222/V222/X222 or W223 in the product form.

2 Complete checkout

Place the order and reserve the selected product route.

3 iKAGOO checks your vehicle

Send the dashboard, original screen, controller, camera and audio information.

4 The correct kit is packed

Display housing, harnesses, modules and brackets are checked before shipment.

Required confirmation: model and year, dashboard photo, LHD or RHD, original system menu, COMAND controller, factory camera, amplifier and previous electronic modifications.
View the iKAGOO Compatibility Process
iKAGOO buyer support

Vehicle Matching, Shipping, Warranty and Support

Post-Order Compatibility Review

The selected screen, brackets, harnesses and modules are reviewed against the submitted vehicle.

Tracked Global Delivery

International orders are dispatched with tracking according to the available route and destination.

Optional DDP Shipping

When an eligible DDP option is selected and confirmed, applicable import duty and tax are handled through that route.

12-Month Hardware Warranty

Eligible verified hardware defects are handled under the current iKAGOO warranty terms.

High-intent buyer questions

Mercedes W221 Android Head Unit FAQ

Does the order include the screen, wiring harnesses and brackets?
The confirmed kit includes the generation-specific display assembly and required vehicle-specific hardware shown in the final packing list. This can include the main power/CAN harness, video interface leads, USB cables, GPS antenna, interface module, mounting frame, brackets and fasteners.
Is every cable shown in the package photo included with every car?
No. The package photo is a complete route reference. The exact cable quantity and module type vary with W221, W222 or W223, NTG or MBUX version, factory amplifier, camera equipment and steering position.
Does this page sell W221, W222 and W223 versions?
Yes. The product selector includes separate routes for W221, W222/V222/X222 and W223. They share the same purchase page but use different vehicle-specific screens, brackets and cable sets.
Is this a dual 12.3-inch Android screen for Mercedes W221?
The current W221 route uses a wide dual-display format commonly described as dual 12.3-inch or approximately 23.6-inch overall. Exact panel and housing details follow the confirmed variation.
Does it fit both W221 NTG 3.0 and NTG 3.5?
NTG 3.0 and NTG 3.5 routes are reviewed separately. Send the original COMAND menu and dashboard photo so the correct video interface and cable set can be prepared.
Will the original Mercedes COMAND system still work?
The matched route is intended to retain the original Mercedes system through OEM / Android switching. It must be tested before final dashboard closure.
Does the Mercedes W221 Android head unit support Logic 7?
Logic 7 or Harman Kardon vehicles may use the MOST fiber-optic network. The original amplifier and fiber route must be confirmed so the correct interface is supplied.
Does it support wireless Apple CarPlay and Android Auto?
The current listed configuration includes wireless Apple CarPlay and supported Android Auto. The exact connection method depends on the supplied software and phone.
Can I keep the original Mercedes rotary controller?
Supported Mercedes COMAND rotary-controller and steering-wheel functions are retained on the matched route. The original controller should be shown during the compatibility review.
Will the factory rear camera or 360 camera remain?
Camera retention depends on the original camera equipment and supplied interface cable. The page includes a camera example, but compatibility must still be confirmed for the vehicle.
Does it support right-hand-drive W221 vehicles?
A right-hand-drive installation example is retained on the page. The correct RHD housing, mounting frame and cable routing must still be confirmed.
Is installation plug and play?
The intended route uses vehicle-specific connectors and avoids unnecessary cutting. Installation remains Level 4 because it includes screen mounting, multiple cable connections, COMAND, audio, cameras and complete testing.
Can I order before sending dashboard photos?
Yes. Select the correct generation and complete checkout. iKAGOO will contact you after ordering and confirm the screen, cable set and modules before shipment.
Is 5 GHz Wi-Fi the same as 5G cellular?
No. 5 GHz describes a Wi-Fi frequency. Cellular support should be identified separately as 4G LTE or the exact supplied modem.
Why buy the full dual display instead of a CarPlay box?
Choose a CarPlay box when you want smartphone projection but are satisfied with the original display. Choose the dual-screen route when you also want touch operation, Android apps and a major cockpit transformation.
Is this an official Mercedes-Benz factory product?
No. It is an aftermarket iKAGOO-supplied vehicle-specific electronics upgrade for compatible Mercedes-Benz S-Class vehicles.
iKAGOO evaluation method

How iKAGOO Reaches the Product Conclusions

Upgrade value, original-vehicle compatibility and installation difficulty are evaluated separately. Real installation images, product illustrations and package photos are also identified as different evidence types.

Standard 1

Upgrade Necessity

Compares original-system limitations, daily-use value, alternative solutions, ownership plans and installation readiness.

Standard 2

Original Vehicle Compatibility

Evaluates original functions, controls, cameras, audio, vehicle data, physical architecture and hardware integration.

Standard 3

Installation Difficulty

Separates mechanical and electronic difficulty and defines the correct installer profile and stop conditions.

Select W221, W222 or W223 and Place the Order

Choose the correct S-Class generation in the product form. iKAGOO will verify the screen housing, brackets, cable set, original system, audio and camera configuration before shipment.

You are ordering a vehicle-specific screen and integration kit, not an assumed universal display.

Content owner: iKAGOO Product Compatibility & Support. Product scope: iKAGOO-supplied Mercedes-Benz S-Class Android display routes for W221, W222/V222/X222 and W223. SKU: SP1254. Package scope: screen, harnesses, modules, mounting parts and accessories are controlled by the confirmed vehicle route and final packing list. Evidence scope: W221 currently has the strongest installed-image evidence on this page. W222 and W223 require separate confirmation. Content review: June 2026.
Select the S-Class generation. iKAGOO confirms the screen and cable set after checkout.

5.00

Based on 2 reviews
2
0
0
0
0

2 reviews for Mercedes S-Class Android Head Unit Upgrade | W221 | W222 | W223 2005-2020

  1. Aaron Blake

    Total rating
    Value for money

    Installed this dual-screen setup on my 2016 S500. Both displays sync perfectly and look factory—no gaps, no glare. Wireless CarPlay connects in seconds and switching to the original Benz menu is instant. Clearly an authentic Sky Universe unit.

    Is it helpful?
  2. Maximilian Krauss

    Total rating
    Value for money

    Überragendes Android-Radio für meinen S63 AMG! Auf der Autobahn ist das große 10.25-Zoll-Display für Google Maps im Splitscreen mit Spotify ein Segen. Dank des 4G-SIM-Kartenslots habe ich überall flüssiges Internet ohne Hotspot-Stress. Das System läuft stabil ohne Abstürze, selbst bei stundenlanger Fahrt. Absolute Kaufempfehlung für Langstreckenfahrer.

    Is it helpful?
Add a review

Your email address will not be published. Required fields are marked

You have to be logged in to be able to add photos to your review.

iKAGOO shipping, warranty, returns and customer support
iKAGOO Customer Support

Shipping, Warranty & Returns

Clear information about order processing, international delivery, vehicle-specific products, warranty support, returns and damaged shipments.

Order processing Normally 1–3 business days before dispatch.
International delivery Normally 5–20 business days after dispatch, depending on destination.
Hardware warranty 12-month limited warranty for eligible manufacturing defects.
Vehicle-specific support Compatibility, wiring and configuration assistance are available.

Frequently Asked Questions

These answers provide a practical summary. The complete policy pages linked below apply to all orders.

01

Where are orders shipped from, and how long does delivery take?

Most iKAGOO orders are dispatched from our fulfillment location in China after the product configuration and vehicle information have been checked. Normal order processing takes approximately 1–3 business days.

Estimated delivery times after dispatch are:

  • USA and Canada: approximately 5–9 business days
  • European Union: approximately 7–15 business days
  • United Kingdom and Australia: approximately 7–10 business days
  • Other supported regions: approximately 7–20 business days

Delivery estimates may be affected by customs clearance, local holidays, remote-area delivery, weather or carrier delays.

02

Will I need to pay import tax, VAT or customs charges?

Standard international shipping normally does not include destination-country VAT, import duties, brokerage charges or customs clearance fees.

For eligible European Union destinations, an optional DDP shipping service may be available. Import-related charges are included only when DDP is selected at checkout or confirmed by iKAGOO in writing before shipment.

When DDP is not selected, the recipient is responsible for any charges collected by local customs or the delivery carrier.

03

Can I request express shipping?

Express or expedited shipping may be available for selected products and destinations. Availability, carrier and additional cost are confirmed before shipment.

Depending on the destination and product type, iKAGOO may use carriers such as DHL, FedEx, UPS, EMS, 4PX or another tracked logistics provider.

04

How can I track my shipment?

After the order has been dispatched, the tracking number or tracking link will normally be sent to the email address used for the order.

Tracking updates may take several business days to appear while a parcel is transferred between international and local carriers.

05

What is the iKAGOO return and refund policy?

Return eligibility depends on the reason for the return, the product condition, installation status, evidence provided and whether the return has been approved by iKAGOO.

For a non-defective return, the product must normally be unused, uninstalled, complete and suitable for resale. The customer is generally responsible for approved return shipping costs.

Original shipping charges, DDP charges, VAT, customs duties and other logistics costs are generally non-refundable unless required by applicable law or confirmed otherwise by iKAGOO.

Do not send a product back without receiving an approved return address and return instructions from iKAGOO.

06

What happens if iKAGOO confirmed compatibility but the product cannot be installed?

Additional protection may apply when iKAGOO confirmed compatibility before purchase, the customer supplied accurate vehicle information, and the customer cooperated with reasonable installation and diagnostic steps.

If iKAGOO confirms that no reasonable technical solution is available, and the issue is reported within 7 calendar days after delivery, the customer may be eligible for a refund of the product price without being required to return the product.

Original shipping, DDP, VAT, customs duties and other third-party charges are not included in this product-price refund.

07

What warranty does iKAGOO provide?

Eligible iKAGOO products include a 12-month limited hardware warranty covering verified manufacturing defects and eligible hardware failures under normal use.

Depending on the issue, the solution may include remote diagnosis, configuration assistance, replacement parts, repair, product replacement, partial refund or full refund.

The warranty does not normally cover damage caused by incorrect wiring, unauthorized modification, accidental damage, water ingress, impact, misuse, improper voltage, installation error or incompatible third-party equipment.

08

Does opening the product automatically cancel the warranty?

Inspection or third-party examination does not automatically cancel the entire warranty. However, damage caused by unauthorized repair, component replacement, incorrect modification, broken circuits or improper reassembly is not covered.

Contact iKAGOO before dismantling or repairing the product so that the correct diagnostic procedure can be provided.

09

What if my order arrives damaged or has missing parts?

Contact iKAGOO within 7 calendar days after delivery and keep the original packaging, shipping label, accessories and product.

Please provide clear photos or video showing:

  • The external shipping carton and shipping label
  • Any visible packaging damage
  • The product and affected area
  • All received accessories and wiring

After verification, iKAGOO may arrange a missing-part shipment, replacement, repair, refund or another reasonable solution based on the specific case.

10

What should I do if I ordered the wrong product?

Contact iKAGOO before installing or using the product. An exchange or return may be approved when the product remains unused, uninstalled, complete and suitable for resale.

Customers are normally responsible for shipping costs and any price difference when the wrong product, vehicle model, year or factory configuration was selected.

A free prepaid return label is not automatically provided.

11

Can I modify or cancel my order after payment?

Contact iKAGOO as soon as possible, preferably within 12 hours after placing the order, when requesting an address, vehicle configuration or product change.

A modification or cancellation is not effective until confirmed by iKAGOO. Vehicle-specific products may enter procurement, programming, testing, configuration or custom preparation shortly after payment.

Once preparation or shipment has started, cancellation may not be possible, or reasonable costs already incurred may be deducted.

12

What is included in the package?

Package contents vary by product, vehicle model, factory system and selected configuration.

Depending on the product, the package may include the main device, vehicle-specific wiring harnesses, CANBUS interface, adapters, USB cables, antennas, microphones, mounting hardware and other installation accessories.

Refer to the relevant product page, package photos and order confirmation for the exact included components.

13

How do I contact iKAGOO support?

You can contact iKAGOO through the contact form, email, WhatsApp or the available website support channels. Typical response time is within 24 business hours.

For faster technical support, include your order number, vehicle model and year, factory system photos, product photos and a clear video showing the issue.

Visit: iKAGOO Contact and Support

14

Is payment secure, and are installment options available?

Payments are processed through the secure payment methods displayed during checkout. Available card, wallet and installment options may vary by country, currency, payment provider and customer eligibility.

Any installment service, including options offered by PayPal or another provider, is subject to that provider’s regional availability and approval rules.

Read the Complete iKAGOO Policies

Review the full policy pages before ordering, especially for vehicle-specific products, international tax arrangements and installation-related returns.

This FAQ is a simplified customer guide. The complete published policy pages, order confirmation and applicable consumer law take priority if any wording differs.