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  • Mercedes Vito Android Head Unit 2010–2016 / 2024+ Dual or Triple Screen Upgrade
  • AC06
  • AC04
  • 05 5
  • Mercedes-Benz Vito Android Head Unit 2010–2016
  • Mercedes-Benz Vito Android Head Unit 2010–2016

Mercedes Vito W447 Android Head Unit Triple Screen Upgrade

(2 customer reviews)

From: $4,350.00

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Select DDP Shipping at checkout. iKAGOO covers the applicable import duties and taxes included in your DDP shipping service. No separate payment of these covered charges at delivery. Standard Shipping does not include import taxes.

DDP Shipping Destinations
🇺🇸 United States
USA (48 Contiguous States)
🇪🇺 European Union (27 Countries)
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Canada United Kingdom (incl. Northern Ireland) Australia United Arab Emirates Singapore Malaysia Thailand Vietnam Indonesia Philippines Brunei Myanmar Cambodia Laos
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More Than Hardware

Built to Fit. Backed Beyond Delivery.

iKAGOO reviews fitment and provides defined compatibility protection, a 1-year hardware warranty, 3-year software support and 5-year parts support for eligible products.

After Payment We Work to Get It Right the First Time
View Full Order Process Full Process
01 Order Received Order
02 Final Compatibility Check Check
03 Test & Prepare Test
04 Pack & Ship Ship
05 Tracking & Support Support

Our goal is to get your order right before it leaves us. We verify compatibility, prepare the correct setup and contact you only if something needs confirmation.

Mercedes-Benz Vito Multi-Screen Upgrade

Turn the Vito Cabin into a Wide OEM-Style Digital Cockpit

The Mercedes Vito Android Head Unit upgrades supported Vito versions with a wide dual or triple display layout. Instead of adding only a small phone-mirroring box, this system gives the cabin a cleaner visual structure, modern smartphone connection, retained Mercedes-style operation and a stronger screen experience for daily business, family or VIP transport use.

Mercedes Vito Android Head Unit triple screen cockpit upgrade
Vehicle-Specific Screen System

Mercedes Vito Android Head Unit 2010–2016 / 2024+ Dual or Triple Screen Upgrade

This upgrade is built for listed Mercedes-Benz Vito configurations, including old-style Vito 2010–2016 and new-style Vito 2024+ selections shown on this product. Choose the original instrument route for a dual display setup, or choose the LCD instrument route for a unified triple screen cockpit.

iKAGOO prepares the correct version according to your vehicle year, dashboard layout, steering position, original instrument type, OEM system, camera route and factory audio configuration. This reduces wrong-version risk before the product is shipped internationally.

Dual or Triple Screen Route Keep the OEM cluster or upgrade to an LCD digital instrument layout.
OEM System Retained The factory system route remains part of the display and control logic.
Wireless CarPlay / Android Auto Use phone navigation, calls and music on the upgraded wide screen setup.
Version Matched Before Shipment iKAGOO checks dashboard and system details before preparing the unit.

Choose by Dashboard Version, Not Only by Year

Vito and V-Class dashboards vary by generation, market, factory system and instrument layout. The correct screen route depends on the actual cabin, so sending photos before shipment is a practical step, not a delay.

Mercedes Vito Android Head Unit dashboard comparison with original center control

Quick Answer

The Mercedes Vito Android Head Unit is a dual or triple screen upgrade for supported Mercedes-Benz Vito configurations listed on this product page, including 2010–2016 old-style and 2024+ new-style selections.

It upgrades the cabin with 12.3-inch screen architecture, wireless CarPlay, Android Auto, GPS/Glonass, Bluetooth, 4G connectivity, DSP audio and a cleaner OEM-style visual layout.

The system keeps the OEM system route and is designed to retain supported Mercedes functions such as steering-wheel keys, original A/C panel operation, camera route, vehicle settings and original audio path after correct matching.

Before shipment, iKAGOO checks your dashboard photos, instrument selection, steering position, factory system, camera and audio configuration so the correct version can be prepared.

What This Solves for the Buyer

  • Old cabin look: upgrades the Vito dashboard with a wide digital display style.
  • Phone integration: adds wireless CarPlay and Android Auto for navigation, calls and music.
  • Wrong-version risk: iKAGOO checks photos before shipment instead of relying only on model name.
  • Original operation: the OEM system route remains part of the upgrade logic.
  • Configuration choice: buyers can choose original instrument or LCD instrument depending on the desired layout.
Product Media First

Detailed Visual Walkthrough of the Vito Screen Upgrade

Each image is explained from a buyer-value angle before the picture, so the page sells the upgrade instead of showing disconnected technical pictures.

A Wide Display Layout That Changes the Whole Cabin

The long screen layout gives the Vito a more premium digital cockpit style. For business vans, executive transport and family vehicles, the visual improvement is immediately noticeable every time the driver enters the cabin.

Mercedes Vito Android Head Unit wide display cockpit appearance

Original Factory-Style UI Route Keeps the Cabin Familiar

This upgrade is not meant to make the Vito feel like a random universal tablet. The OEM-style interface direction helps the new screen blend with the original dashboard and keeps daily controls more familiar for the driver.

Mercedes Vito Android Head Unit OEM-style factory interface

Two Configurations for Different Upgrade Goals

If you want a cleaner screen upgrade while keeping the factory instrument cluster, choose the dual display route. If you want a unified digital cockpit look across the instrument, center and passenger area, choose the LCD instrument triple display route.

Mercedes Vito dual display and triple display configuration comparison

Wireless CarPlay and Android Auto for Real Daily Use

CarPlay and Android Auto are not just specification words. They make navigation, music, calls and message access easier, especially for drivers who use the Vito for work routes, airport transfers, family trips or long-distance travel.

Mercedes Vito CarPlay Android Auto screen upgrade

4G, Wi-Fi and App Access Make the Screen More Useful

Network access helps the upgraded system support online apps, streaming and connected navigation use. This is especially valuable when the vehicle is used as a mobile work or passenger transport space.

Mercedes Vito Android Head Unit 4G WiFi app connectivity

360 Panorama and Reverse Camera Support Help Parking Confidence

The Vito is a large vehicle, so camera support matters more than it does in a small sedan. The supported rear camera and 360 panorama route helps the driver handle tight parking, loading areas and passenger pickup points with more confidence.

Mercedes Vito Android Head Unit 360 panorama camera support

Function Summary Shows Why This Is More Than a Display

The buyer is not only paying for a larger screen. The value comes from the combined package: touchscreen display, LCD instrument option, factory controller route, original A/C button retention, wireless phone integration, Android platform and 360 camera support.

Mercedes Vito Android Head Unit function summary 12.3 screen CarPlay Android 13

Accessories and Harnesses Are Part of the Purchase Value

A vehicle-specific screen system depends on more than the visible display. Harnesses, antennas, microphone, USB cables, control components and camera-related parts help the installer connect the system cleanly and test the vehicle functions properly.

Mercedes Vito Android Head Unit accessories harness microphone antenna and camera components
iKAGOO Product Evaluation

Three Checks Before You Buy

These iKAGOO standards help you understand upgrade value, original-vehicle function retention and the correct installation route before placing an international order.

iKAGOO Standard

Upgrade Necessity

94/100 Strong Upgrade Case

This result means the upgrade has clear daily-use value, not only a modern-looking screen.

  • Dual or triple screen layout changes the entire Vito cabin experience.
  • Wireless CarPlay and Android Auto improve navigation, calls and media use.
  • LCD instrument option creates a unified digital cockpit for buyers who want a full visual upgrade.
  • DSP audio, 4G, Wi-Fi and camera support add practical long-term use value.
  • Compared with a simple CarPlay module, this upgrade delivers a broader cockpit transformation.
Read the iKAGOO Upgrade Necessity Standard
iKAGOO Standard

Original Vehicle Compatibility

95/100 Strong Factory Function Retention

A 95/100 score does not mean every Vito worldwide has identical hardware. It means this product route is designed around OEM-retained operation when the correct version is matched.

  • Factory Function Continuity: OEM system, vehicle settings and supported diagnostics route remain available.
  • Original Control Continuity: steering-wheel keys, OEM A/C panel and supported small switches are retained.
  • Vehicle Data and Warning Integration: supported vehicle display information remains part of the system route.
  • Physical Architecture Match: dual or triple screen layout is prepared for the listed Vito dashboard route.
  • Factory-Style UI and Interaction Match: the visual direction follows Mercedes-style cabin logic.
  • Installation and Hardware Integration: harnesses, accessories and interface route are prepared after vehicle confirmation.
Read the iKAGOO Original Vehicle Compatibility Standard
iKAGOO Standard

Installation Ease Level

Level 4 Professional Installation Recommended

This is a multi-screen integrated display system, so the recommended route is a professional automotive electronics installer.

  • Requires careful trim removal and screen positioning.
  • Requires matched harness connection and vehicle-interface setup.
  • Requires function testing for OEM system display, steering-wheel keys, camera, A/C panel, audio and screen communication.
  • No intentional cutting of supported factory wiring is part of the normal matched installation route.
  • Stop installation and contact iKAGOO if connectors, dashboard layout or factory equipment do not match the prepared version.
Read the iKAGOO Installation Ease Standard
Configuration Choice

Dual Display or Triple Display: Choose the Right Route

This product is not a one-size-fits-all screen. The correct configuration depends on whether you want to keep the original instrument cluster or upgrade to an LCD digital instrument cluster.

Dual Display — Keep OEM Cluster

This route keeps the original instrument cluster and adds center plus passenger screens. It is suitable if you want a modern screen upgrade while keeping the original driver instrument layout.

Center screen Passenger screen OEM cluster retained

Triple Display — LCD Instrument + Dual Screens

This route adds an LCD digital cluster plus center and passenger screens for a unified 3-screen cockpit. It is the stronger visual upgrade for buyers who want the Vito to look more like a modern luxury van cabin.

LCD instrument Center screen Passenger screen Unified cockpit look
Original Functions

Factory Functions Retained After Correct Matching

The goal is to modernize the Vito cabin while keeping supported Mercedes operation familiar. Correct vehicle matching is what makes that possible.

OEM System Retained

The upgrade keeps the factory system route and displays it through the upgraded screen structure, avoiding the feeling of a disconnected aftermarket tablet.

Steering-Wheel Keys

Supported steering-wheel keys continue to work after the correct vehicle interface, wiring and settings are prepared.

OEM A/C Panel and Switches

The original A/C panel and supported small switches are retained, so the driver does not lose familiar cabin operation.

Factory Camera Route

Supported original rear camera and 360 camera routes can continue to work after the correct configuration is matched.

Original Audio Path

The system is designed around the supported original audio route, with DSP and DTS-style audio value for a stronger cabin sound experience.

Reversible Wiring Approach

The normal matched route is designed without intentional cutting of supported factory wiring, helping protect the vehicle for long-term ownership.

Specifications

Detailed Product Specifications and Buyer Meaning

These details explain what the hardware does for the buyer, instead of only listing numbers.

Product TypeOEM-retained Mercedes Vito Android Head Unit with dual or triple screen configuration.
Supported VersionsProduct selections show Benz Vito 2010–2016 old-style and Benz Vito 2024+ new-style options. Photos are required before shipment.
Screen Structure12.3-inch + 12.3-inch + 12.3-inch screen architecture for the triple display route.
Instrument ChoiceUse original car instrument for dual display, or use LCD instrument for the triple screen digital cockpit route.
Memory Options8+128GB DSP CarPlay or 8GB/256GB 8-core CP/DSP/4G configuration.
CPU8-core CPU route for multi-screen display and app operation.
Phone IntegrationWireless Apple CarPlay and Android Auto for navigation, music, calls and smartphone apps.
NavigationGPS/Glonass support for navigation use.
Camera SupportRear view camera AHD and 360 panorama support where the vehicle route and selected configuration match.
AudioDSP Good Sound and DTS-style Hi-Fi audio direction for a stronger cabin soundstage.
BluetoothBluetooth 4.0 / Bluetooth 5.0 route depending on selected configuration and hardware batch.
PackageProduct page lists 9.5 kg weight and 175 × 65 × 65 cm package dimensions.
Before Shipment

Vehicle Information Needed to Prepare the Correct Version

For this product, photos are not optional decoration. They are the practical way to avoid sending the wrong screen, frame, harness or interface route.

Send These Details

  • Vehicle model name: Vito, V-Class, Viano or regional equivalent if applicable.
  • Model year and market region.
  • Left-hand drive or right-hand drive dashboard photo.
  • Original dashboard and center console photo.
  • Original instrument cluster photo.
  • Original screen or radio system photo.
  • Camera or 360 camera information if equipped.
  • Factory audio, amplifier or special sound system information.
  • Connector photos if your installer has already opened the dashboard.

Why iKAGOO Checks This

Mercedes Vito vehicles can differ by generation, dashboard structure, market name, original system and factory equipment. iKAGOO checks the photos and details before preparing the screen system so the order is matched to your vehicle rather than guessed from a product title.

Lower wrong-version risk Cleaner installation route Better original-function retention Order-based support
Why Buy from iKAGOO

The Value Is Version Matching, Not Only the Screen

Cheaper listings often focus on Android version, RAM and screen size. For a multi-screen Vito system, the real risk is receiving a version that does not match the actual dashboard or factory equipment.

Vehicle-Specific Preparation

iKAGOO prepares the correct route according to your dashboard layout, instrument choice, original system and vehicle equipment.

Actual Product Photos When Requested

If requested before packing, iKAGOO can provide photos of the prepared unit, visible accessories or relevant parts before dispatch.

Installation Support Path

If the installer finds a wiring, camera, audio or setting issue, iKAGOO asks for photos and videos to check the actual problem instead of guessing.

After You Order

What Happens After You Place an Order?

This process is designed to keep the order under control after payment, from vehicle review to installation support.

Step 1

Secure Checkout and Order Record

Your order number becomes the support record for vehicle matching, shipping follow-up, installation questions and warranty communication.

Step 2

Vehicle Information Review

iKAGOO checks or reconfirms vehicle year, dashboard style, steering position, instrument choice, factory system, camera route and audio configuration.

Step 3

Correct Version Preparation

The screen, harness, interface route and accessories are prepared according to your confirmed vehicle details.

Step 4

Product Photos When Requested

If you ask before packing, iKAGOO can send photos of the prepared unit, visible accessories, frame or related parts.

Step 5

Packing and Dispatch

After matching and preparation, the unit is packed for international shipping. Preparation time may vary by selected version and stock status.

Step 6

Tracking Follow-Up

Tracking is added when available. DDP routes may show international and local delivery updates separately after customs handover.

Step 7

Installation and Configuration Support

If your installer finds a wiring, camera, audio, steering-control or setting issue, iKAGOO asks for photos, videos and version information before giving instructions.

Step 8

Engineer Escalation When Needed

When the issue needs deeper technical judgment, useful evidence can be escalated to the relevant equipment engineer.

Step 9

Software or Firmware Route

If settings, program files or firmware are involved, iKAGOO coordinates the technical route after the hardware version and issue are confirmed.

Step 10

Cable or Accessory Issue

If a required cable, harness or accessory is missing or incorrect, iKAGOO arranges the required replacement or an approved practical solution.

Step 11

Confirmed Hardware Incompatibility

If the confirmed vehicle and supplied hardware cannot be reasonably solved through software, wiring or accessory routes, iKAGOO provides a clear device-cost resolution boundary under the applicable policy.

Step 12

Support After It Works

After successful installation, you can still contact iKAGOO for eligible updates, activation support, troubleshooting or maintenance guidance through the original order route.

Compare Your Options

Why This System Instead of a Cheaper Vito Android Radio?

For a Vito multi-screen upgrade, the cheapest visible listing is not always the lowest-risk purchase.

iKAGOO Mercedes Vito Android Head Unit

Best for buyers who want a vehicle-matched dual or triple screen cockpit, OEM-retained system route, CarPlay, Android Auto, camera support, DSP audio and order-based installation support.

Low-Cost Single Android Radio

Lower upfront price may be useful for simple screen replacement, but it does not deliver the same multi-screen cockpit route or instrument configuration choice.

CarPlay-Only Retrofit Module

Good if you only want phone projection, but it does not create a new dashboard display structure or triple-screen visual upgrade.

Local Used OEM Parts

Used factory parts may look original, but they can require coding, may not add Android apps or CarPlay, and can create unknown condition risk.

Shipping, Warranty and Policies

Clear Support Boundaries for International Buyers

Vehicle-specific electronics require clear rules. Review iKAGOO policy pages before ordering, especially for compatibility, installation, warranty and return boundaries.

Compatibility and Installation

Use the compatibility page to understand why dashboard photos, factory system details and installation evidence matter before shipment and during setup.

12-Month Hardware Warranty

Eligible hardware issues are handled under the iKAGOO warranty policy. Keep your order number, installation photos and issue video for faster support.

Returns and Refunds

Approved returns and compatibility-related remedies depend on product condition, installation status, reporting time, evidence and policy review.

Frequently Asked Questions

Mercedes Vito Android Head Unit FAQ

These questions focus on real buyer concerns: fitment, original functions, camera support, installation route, shipping support and wrong-version risk.

Will this Mercedes Vito Android Head Unit fit my exact vehicle?

It depends. This product has listed Vito configurations including 2010–2016 old-style and 2024+ new-style selections, but dashboard layout, steering position, instrument type and factory system still need to be checked before shipment.

Is this only a normal Android radio?

No. This is a multi-screen OEM-retained upgrade route. Depending on the selected configuration, it can be a dual display setup with the original instrument cluster or a triple display setup with an LCD digital instrument cluster.

Will my original steering-wheel controls still work?

Yes, supported steering-wheel keys are retained after the correct wiring and vehicle-interface route are matched. Send photos and vehicle details before shipment so iKAGOO can prepare the correct version.

Will the original A/C panel and small switches continue to work?

Yes, the product route is designed to retain the OEM A/C panel and supported original switches. This is one reason the product is positioned as an OEM-retained system rather than a universal tablet.

Does it support wireless CarPlay and Android Auto?

Yes. Wireless Apple CarPlay and Android Auto are supported, giving you a more modern way to use navigation, music, calls and phone apps in the Vito cabin.

Does it support the original reverse camera or 360 camera?

Yes, supported rear camera and 360 panorama routes can be retained when the correct vehicle configuration and selected hardware route match. Special camera systems should be confirmed with photos before shipment.

Do I need to cut factory wiring?

No. The normal matched installation route is designed without intentional cutting of supported factory wiring. If a connector does not match, stop installation and send clear photos to iKAGOO before modifying anything.

Is this suitable for DIY installation?

It depends. Because this is a multi-screen system with optional LCD instrument integration, iKAGOO rates it as Installation Ease Level 4 — Professional Installation Recommended. A qualified automotive electronics installer is the safer route.

What should I send before shipment?

Send your model year, dashboard photo, steering position, original system photo, instrument cluster photo, camera information, audio system details and connector photos if available. These details help iKAGOO prepare the correct version.

Can I choose to keep my original instrument cluster?

Yes. Choose the original car instrument route if you want to keep the OEM cluster and add the center plus passenger display setup. Choose the LCD instrument route if you want the triple screen cockpit style.

Can I ask for actual product photos before packing?

Yes. Ask before packing if you want photos of the prepared unit, visible accessories, frame or related components. This is useful for a high-value multi-screen international order.

What happens if tracking does not update clearly?

It depends on the shipping route. Some DDP routes show international and local delivery updates separately after customs handover. Contact iKAGOO with your order number for the latest available logistics check.

What if my installer finds a cable, camera or setting issue?

Contact iKAGOO before changing wiring. Send photos, videos, connection details and a clear description of the issue so support can check whether the cause is wiring, settings, software, camera route or hardware mismatch.

What if software or firmware is required?

Yes, software or firmware support can be coordinated when the issue and hardware version are confirmed. Not every file applies to every hardware version, so your order number and version information are important.

Before Shipment

Confirm the Vito Version Before You Order the Screen System

For this Mercedes Vito Android Head Unit, the smart purchase is not choosing by the nicest product photo. Confirm your year, dashboard style, instrument route, steering position, original system, camera and audio configuration so iKAGOO can prepare the correct dual or triple screen version before shipment.

5.00

Based on 2 reviews
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2 reviews for Mercedes Vito W447 Android Head Unit Triple Screen Upgrade

  1. Davide.Rinaldi –

    Total rating
    Value for money

    Ho installato la tripla unità Android da 12,3″ nel mio Vito 2018. Nessuna difficoltà nel montaggio, gli schermi sono chiari e reattivi. Tutto funziona bene e l’abitacolo ora sembra molto più attuale.

    Is it helpful?
  2. Derek Reynolds –

    Total rating
    Value for money

    Complete game-changer for my Vito airport shuttle van! The stock Audio 15 radio was an absolute joke. This Android unit completely modernizes the central dashboard. Wireless Apple CarPlay connects flawlessly within 5 seconds of turning the key, which is critical for my tight schedule. Google Maps and Waze run buttery smooth on the HD screen. Clients always compliment the interior look now. Best business investment this year.

    Is it helpful?
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iKAGOO compatibility, shipping and customer support
iKAGOO Customer Support

Compatibility, Shipping & Support

Clear information about vehicle compatibility, order preparation, international delivery, warranty, returns and after-sales support.

Compatibility ReviewVehicle information is checked before dispatch.
Order ProcessingNormally 1–3 business days before dispatch.
12-Month WarrantyLimited hardware warranty for eligible defects.
Tracked DeliveryTracking information is provided after dispatch.
Vehicle-Specific Order Process

We Check the Details Before Your Order Leaves Us

Vehicle-specific electronics require the correct version, wiring and configuration. Our process is designed to reduce avoidable compatibility and installation problems.

Before Payment

Initial Compatibility Review

Vehicle model, year, original system and relevant configuration information may be reviewed before purchase to reduce the risk of selecting the wrong version.

After Payment

Final Compatibility & Configuration Check

After payment, submit the required vehicle information and relevant photos through the secure form linked on the order confirmation page, confirmation email or My Account. We review these details before preparing the correct version and components for dispatch.

After Payment We Work to Get It Right the First Time
View Full Order Process →
01 Order Received
02 Final Compatibility Check
03 Test & Prepare
04 Pack & Ship
05 Tracking & Support

Our goal is to get your order right before it leaves us. Please submit the required vehicle details and photos after payment. We review them before dispatch and contact you if clarification is needed.

Shipping, Returns, Warranty & Order Questions

A practical summary of the main terms that apply to vehicle-specific iKAGOO orders.

01

Where are orders shipped from and how long does delivery take?

Most iKAGOO orders are dispatched from our fulfillment location in China after the product configuration and vehicle information have been checked.

Normal order processing is approximately 1–3 business days. Estimated delivery after dispatch is generally:

  • USA & Canada: approximately 5–9 business days
  • European Union: approximately 7–15 business days
  • UK & Australia: approximately 7–10 business days
  • Other supported regions: approximately 7–20 business days

Customs clearance, holidays, weather, carrier delays and remote-area delivery may affect these estimates.

02

Are import duties and taxes included?

Choose DDP Shipping at checkout: iKAGOO covers applicable import duties and taxes included in the selected DDP service. No additional payment of those covered charges is due on delivery.

Standard Shipping: Import duties, VAT and customs fees are not included and may be collected separately.

DDP Destinations — Subject to Checkout Availability

USA: 48 contiguous states.

European Union (27): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Additional destinations (14): Canada, United Kingdom, Australia, United Arab Emirates, Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines, Brunei, Myanmar, Cambodia, Laos.

Available shipping methods and costs are shown after entering your delivery address. Remote-area fees may apply.

DDP Shipping Guide →

03

Can I request express shipping and how do I track the parcel?

Express or expedited shipping may be available for selected products and destinations. Availability, carrier and any additional cost are confirmed before shipment.

Depending on the route and product type, iKAGOO may use DHL, FedEx, UPS, EMS, 4PX or another tracked logistics provider.

After dispatch, the tracking number or tracking link is normally sent to the email address used for the order. Tracking updates may take several business days to appear during international carrier transfers.

04

What is the return and refund policy?

Return eligibility depends on the reason for return, product condition, installation status, supporting evidence and whether the return has been approved by iKAGOO.

For an approved non-defective return, the product must normally remain unused, uninstalled, complete and suitable for resale. The customer is generally responsible for approved return shipping costs.

Original shipping, DDP, VAT, customs duties and other logistics costs are generally non-refundable unless required by law or otherwise confirmed by iKAGOO.

Do not send a product back before receiving an approved return address and return instructions from iKAGOO.

05

What if the product still cannot be installed after compatibility review?

Additional protection may apply when iKAGOO reviewed the vehicle compatibility, the customer supplied accurate vehicle information and reasonable installation and diagnostic steps have been completed.

If iKAGOO confirms that no reasonable technical solution is available and the issue is reported within 7 calendar days after delivery, the customer may be eligible for a refund of the product price without being required to return the product.

Original shipping, DDP, VAT, customs duties and other third-party charges are not included in this product-price refund.

06

What warranty is provided, and does opening the product cancel it?

Eligible products include a 12-month limited hardware warranty covering verified manufacturing defects and eligible hardware failures under normal use.

Depending on the verified issue, support may include remote diagnosis, configuration assistance, replacement parts, repair, replacement, partial refund or full refund.

Inspection or third-party examination does not automatically cancel the entire warranty. However, damage caused by unauthorized repair, incorrect modification, broken circuits, improper reassembly, incorrect wiring, impact, water ingress or misuse is not normally covered.

Contact iKAGOO before dismantling, modifying or repairing the product so the correct diagnostic procedure can be provided.

07

What if my order arrives damaged or has missing parts?

Contact iKAGOO within 7 calendar days after delivery and keep the original packaging, shipping label, accessories and product.

Please provide clear photos or video showing:

  • The external shipping carton and shipping label
  • Visible packaging damage
  • The product and affected area
  • All accessories and wiring received

After verification, iKAGOO may arrange a missing-part shipment, replacement, repair, refund or another reasonable solution.

08

What if I ordered the wrong version or need to change my order?

Contact iKAGOO as soon as possible and before installation. For address, vehicle configuration or product changes, contact us preferably within 12 hours after placing the order.

An exchange or return may be approved when an incorrectly selected product remains unused, uninstalled, complete and suitable for resale. Customers are normally responsible for relevant shipping costs and price differences.

Vehicle-specific products may enter procurement, programming, testing or configuration shortly after payment. Once preparation or shipment has started, cancellation may no longer be possible, or reasonable costs already incurred may be deducted.

09

What is included in the package?

Package contents vary by product, vehicle model, factory system and selected configuration.

Depending on the product, the package may include the main device, vehicle-specific wiring harnesses, CANBUS interface, adapters, USB cables, antennas, microphones, mounting hardware or other required installation accessories.

Refer to the relevant product photos, specifications and order confirmation for the exact contents of your order.

10

How do I contact iKAGOO for technical or after-sales support?

You can contact iKAGOO through the website contact form, WhatsApp or other available support channels. Typical response time is within 24 business hours.

For faster technical diagnosis, include your order number, vehicle model and year, relevant factory-system photos, product photos and a clear video showing the issue.

Contact iKAGOO Support →

11

Is payment secure and are installment options available?

Payments are processed through the secure payment methods displayed during checkout.

Available card, wallet and installment options may vary by country, currency, payment provider and customer eligibility.

Installment services, including options offered by PayPal or another payment provider, remain subject to that provider's regional availability and approval requirements.

Complete iKAGOO Policies Review the published policy pages for complete terms and conditions.

This section is a simplified customer guide. The complete published policy pages, order confirmation and applicable consumer law take priority if any wording differs.

Mercedes Vito Android Head Unit 2010–2016 / 2024+ Dual or Triple Screen Upgrade Mercedes Vito W447 Android Hea...

From: $4,350.00

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