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  • BMW F20 NBT EVO Android Head Unit 2013–2017 12.3″ Wireless CarPlay
  • BMW F20 NBT Android Unit
  • BMW F20 NBT Android Unit
  • BMW F20 NBT Android Unit

BMW F20 NBT EVO Android Head Unit 2013–2017 12.3″ Wireless CarPlay

(1 customer review)

From: $335.00

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More Than Hardware

Built to Fit. Backed Beyond Delivery.

Compatibility review, full compatibility protection, a 12-month hardware warranty and continued support after installation.

After Payment We Work to Get It Right the First Time
View Full Order Process Full Process
01 Order Received Order
02 Final Compatibility Check Check
03 Test & Prepare Test
04 Pack & Ship Ship
05 Tracking & Support Support

Our goal is to get your order right before it leaves us. We verify compatibility, prepare the correct setup and contact you only if something needs confirmation.

BMW F20 NBT / EVO screen upgrade

Upgrade your 2013–2017 BMW F20 display with a cleaner wide-screen cockpit look

This BMW F20 NBT EVO Android Head Unit is built for 2013–2017 BMW 1 Series F20 vehicles where the factory screen feels small or outdated. It adds wireless CarPlay, Android Auto, Android app usability and a wider 12.3 inch display while keeping the BMW dashboard layout familiar.

BMW F20 NBT EVO Android Head Unit 12.3 inch screen product view

Choose by factory system, not only by model name

BMW F20 dashboards can look similar while using different factory systems and LVDS connectors. iKAGOO checks your NBT or EVO system before shipment so your order is prepared around your actual vehicle configuration.

BMW F20 NBT and EVO dashboard screen upgrade comparison

Before and after upgrade value for the BMW 1 Series cabin

The original display can make the F20 interior feel older than the car actually drives. A wider Android screen gives maps, phone projection and media apps more usable space without changing the center dashboard structure.

BMW F20 NBT EVO Android Head Unit before and after dashboard upgrade

Matched harness and accessories for cleaner installation

The supplied screen, wiring and accessories are prepared for the selected BMW system. Correct matching reduces wrong-connection risk and helps avoid intentionally cutting supported factory wiring.

BMW F20 Android head unit wiring harness and accessories

System confirmation protects you from ordering the wrong version

BMW CCC, CIC, NBT and EVO systems use different screen plugs and interface logic. Send clear dashboard and system photos before shipment so iKAGOO can prepare the correct version for your BMW F20.

BMW CCC CIC NBT EVO system identification guide for Android screen selection
BMW F20 NBT EVO Android Head Unit

BMW F20 NBT EVO Android Head Unit 2013–2017 12.3″ CarPlay

A vehicle-specific Android car stereo upgrade for 2013–2017 BMW 1 Series F20 vehicles with NBT or EVO system confirmation. It adds wireless Apple CarPlay, Android Auto, QLED display, Bluetooth, DSP audio functions, 4G LTE support and matched wiring preparation.

2013–2017 BMW 1 Series F20 NBT / EVO System 12.3 inch screen Wireless CarPlay Android Auto DSP Audio No intentional wire cutting

Quick Answer

A direct buying summary for BMW F20 owners comparing a full Android screen, a CarPlay-only interface box or an OEM display retrofit.

The BMW F20 NBT EVO Android Head Unit is a vehicle-specific Android display and stereo upgrade for 2013–2017 BMW 1 Series F20 vehicles where the factory NBT or EVO system must be confirmed before shipment.

It upgrades the original screen experience with wireless Apple CarPlay, Android Auto, Android navigation apps, Bluetooth, QLED display, DSP audio functions and 4G LTE-capable configurations.

After correct connection and configuration, supported factory functions such as iDrive-style control, steering-wheel buttons, factory audio output, parking information and original system access can continue to work through the matched vehicle interface.

Before shipment, iKAGOO checks your model year, dashboard layout, factory system screen and connector photos to prepare the correct screen, wiring harness and vehicle interface.

Choose this upgrade if you want a larger and more modern BMW 1 Series display with lower wrong-version risk than buying a generic Android screen or a CarPlay-only box by photo alone.

Buyer Concerns Answered Before You Order

These are the first questions most BMW F20 owners ask before replacing the original display.

Will it fit my exact BMW F20?

It is prepared for 2013–2017 BMW 1 Series F20 vehicles, but the factory NBT or EVO system must be checked before shipment. iKAGOO uses your dashboard and system photos to reduce wrong-version risk.

Will the original BMW controls continue to work?

Supported iDrive-style control and steering-wheel buttons continue to work after correct wiring and CANBUS or vehicle-interface configuration. This keeps daily operation familiar instead of making the screen touchscreen-only.

Is this more than a CarPlay interface box?

Yes. This is an Android head unit screen upgrade, not just a hidden CarPlay decoder. It adds CarPlay and Android Auto while also giving you Android apps, a larger display and hardware configuration choices.

Do I need to cut wiring?

No intentional cutting of supported factory wiring is required. The matched harness is prepared for the supported BMW system, and installation should stop if your connector does not match the supplied harness.

Core Buyer Benefits

Each benefit connects a real feature to daily driving value and correct-version preparation.

Wireless CarPlay and Android Auto for daily navigation

Wireless CarPlay and Android Auto make Google Maps, Apple Maps, Waze, calls and music easier to use on the road. Your BMW F20 keeps a familiar cockpit layout while gaining a much more current driving interface.

12.3 inch display for a clearer 1 Series cabin

The wider display gives navigation, media and Android apps more usable room than the small factory screen. This is especially valuable if you plan to keep the vehicle and want the interior to feel newer every day.

4+64GB or 8+128GB 8-core configuration

The 4+64GB option is suitable for normal CarPlay, Android Auto and navigation use. The 8+128GB 8-core option gives stronger app storage and smoother daily use if you rely on the Android side often.

4G LTE, Wi-Fi, Bluetooth and DSP functions

Supported configurations allow online maps, media apps, Bluetooth calling and DSP audio adjustment. These functions make the upgrade useful beyond appearance, especially for daily commuting and longer drives.

Factory Functions Retained

Function retention depends on the correct BMW NBT or EVO system, supplied harness, vehicle interface and proper installation.

iDrive-style control

The original BMW control logic is supported after correct connection and configuration. This helps you switch between menus and functions without relying only on the touchscreen.

Steering-wheel controls

Supported steering-wheel buttons continue to work after correct CANBUS or vehicle-interface setup. This keeps volume, track and call operation familiar during daily driving.

Parking information and original system access

Supported parking information and original BMW system access can continue to work after correct connection and setup. This helps the upgrade feel integrated instead of isolated from the car.

Factory audio and speaker output

Factory audio output remains supported through the matched BMW interface. Vehicles with special factory audio equipment should provide details before shipment so iKAGOO can prepare the correct connection guidance.

Special factory audio systems, non-standard cameras, previous aftermarket modifications or uncommon regional configurations may require additional connection instructions. Please provide the requested vehicle information when ordering so iKAGOO can prepare the correct version.

Product Media Story

These current product visuals explain system selection, screen clarity, connectivity and audio value.

QLED clarity and online app usability

A clearer display gives navigation and app interfaces more room. With supported 4G LTE and Wi-Fi configurations, the screen is useful for online maps, music apps and Android functions beyond basic phone projection.

BMW Android head unit QLED display and 4G WiFi functions

Bluetooth and DSP improve daily cabin use

Bluetooth calling, Bluetooth music and DSP sound adjustment help the upgrade feel useful every day. For a compact BMW cabin, better media control and sound tuning matter more than a screen that only looks newer.

BMW Android head unit Bluetooth music and DSP sound processor

Configuration choice affects long-term usability

RAM, storage, CPU and display support affect how the unit feels after months of use. Choose the stronger configuration if you expect to run Android apps, online maps and media functions frequently.

BMW Android head unit configuration comparison for RAM ROM CPU display and DSP

Real installed appearance in the original dashboard area

The upgrade gives the BMW F20 cabin a more modern display while keeping the screen in the original dashboard line. This is the cleanest direction for owners who want daily usability without visually over-modifying the interior.

BMW F20 Android screen installed in dashboard after upgrade
Vehicle confirmation before shipment

Send These Details So iKAGOO Can Prepare the Correct Version

BMW F20 model name alone is not enough. Before shipment, iKAGOO checks your vehicle year, factory NBT/EVO system, dashboard layout and connector details to reduce wrong-version risk.

Vehicle model and yearBMW 1 Series F20, 2013–2017 model information and market region.
Factory systemNBT System or EVO System selection must match your original BMW screen system.
Dashboard photoClear front photo of the current screen, vents and control area.
Connector photoPhoto of the factory screen connector or LVDS plug if the vehicle has already been opened.
LHD or RHDLeft-hand drive or right-hand drive position, especially for UK, Australia and other RHD markets.
Special audio or previous retrofitTell us if your BMW has premium audio, a retrofit module or previous aftermarket changes.

Why This Upgrade Is Worth Buying

The strongest value is for owners who want a larger display, CarPlay, Android Auto and Android app capability while keeping the BMW F20 cabin clean.

Better than keeping the small factory screen unchanged

The original display may still work, but it does not give the same flexible app experience as a modern Android head unit. This upgrade adds stronger navigation, phone integration and media usability for daily driving.

More complete than a CarPlay-only interface box

A CarPlay-only box can be enough if you only need phone projection. This BMW F20 NBT EVO Android Head Unit adds a full Android display platform, larger screen and more flexible app use.

Cleaner than a universal aftermarket screen

A universal screen may be cheaper, but it often creates fitment, control and wiring uncertainty. iKAGOO focuses on the correct BMW F20 system, dashboard layout and wiring match before shipment.

Useful for long-term BMW ownership

If you plan to keep your BMW F20, a screen upgrade improves every drive. The value is strongest when you use navigation, calls, music and apps often instead of treating the screen as a decoration.

Why Buy from iKAGOO?

The main difference is not only the screen. It is vehicle-specific preparation before shipment and support after delivery.

Vehicle-specific preparation

iKAGOO checks the BMW model year, F20 dashboard layout and NBT/EVO factory system before preparing your order. This helps avoid buying only by product photos.

Screen, harness and interface matching

The screen, wiring harness and vehicle interface are prepared around your BMW factory system. Correct matching helps the Android screen communicate with supported original functions.

Original function integration

Supported iDrive-style control, steering-wheel buttons, parking information and factory audio logic are considered during preparation. The goal is a usable BMW upgrade, not just a screen that powers on.

Factory wiring protection

The matched harness approach is designed to connect without intentionally cutting supported factory wiring. If connectors do not match, installation should stop and iKAGOO support should be contacted.

Installation and configuration support

iKAGOO can help with connection checks, basic configuration direction and function testing after installation. This matters because CANBUS, audio and system settings may need correct setup.

12-month hardware warranty

Eligible hardware is covered by iKAGOO’s 12-month limited warranty. After-sales support is available for configuration, installation questions and verified product issues.

iKAGOO Evaluation for This BMW F20 Upgrade

These three standards help buyers judge whether the upgrade is necessary, compatible and suitable for installation planning.

iKAGOO Upgrade Necessity

91/100
Strong Upgrade Case

The upgrade has strong value because it modernizes navigation, phone integration, screen usability and media control in a BMW F20 cabin. It is especially suitable for owners who want CarPlay, Android Auto and Android app capability without a full OEM head unit retrofit.

  • Wireless CarPlay and Android Auto improve daily navigation and calls.
  • 12.3 inch screen improves map and app visibility.
  • Android app support adds value beyond a CarPlay-only interface box.
  • Vehicle-specific preparation reduces wrong-version risk.
Read the Upgrade Necessity Standard

iKAGOO Original Vehicle Compatibility

90/100
Strong Factory Function Retention

A score of 90/100 does not mean that 10% of factory functions are lost. It means the upgrade has strong original-vehicle integration potential when the correct BMW NBT/EVO system, wiring harness, vehicle interface and installation steps are used.

  • Factory Function Continuity 25%: supported BMW functions continue through matched interface.
  • Original Control Continuity 15%: iDrive-style control and steering-wheel operation are supported.
  • Vehicle Data & Warning Integration 20%: supported parking and system information depends on correct setup.
  • Physical Architecture Match 15%: screen shape is prepared for BMW F20 dashboard architecture.
  • Factory-Style UI & Interaction Match 15%: BMW-style screen position and interaction logic retained.
  • Installation & Hardware Integration 10%: matched harness approach protects supported factory wiring.
Read the Original Vehicle Compatibility Standard

iKAGOO Installation Ease Level

Level 3
Advanced DIY

Suitable for experienced DIY installers or an automotive electronics installer. This BMW Android head unit requires careful trim removal, screen replacement, matched wiring connection, CANBUS or vehicle-interface configuration and full function testing.

  • No intentional cutting of supported factory wiring.
  • Careful dashboard trim and screen removal are required.
  • Original control, audio and screen switching must be tested after installation.
  • Professional help is sensible if you are not comfortable opening BMW dashboard trim.
Read the Installation Ease Level Standard

Recommended buyer profile

This upgrade is best for BMW F20 owners who want modern smartphone integration, a larger screen, Android app use and better long-term cabin usability. It is not the right choice if you only want the cheapest possible CarPlay activation and do not care about screen size or Android functions.

Compare Your Upgrade Options

Choose based on what problem you actually want to solve.

Keep the factory screen

What it solves: No installation work and no new hardware cost.

What it does not solve: Older interface, smaller display and weaker modern navigation experience.

Best for: Owners who rarely use navigation or phone projection.

Buying conclusion: Lowest effort, but no real cabin modernization.

OEM screen retrofit

What it solves: Keeps a factory path and may improve the display size in some cases.

What it does not solve: May require more parts, coding, system matching and still may not give Android app flexibility.

Best for: Owners who want a stock-style retrofit path.

Buying conclusion: Good for OEM purists, weaker for Android app use.

CarPlay-only interface box

What it solves: Adds phone projection to the original system.

What it does not solve: Does not give a new Android display platform or larger screen upgrade.

Best for: Buyers who only need CarPlay and want minimal visible change.

Buying conclusion: Practical, but less complete than a screen upgrade.

For most 2013–2017 BMW F20 owners comparing a screen upgrade, this iKAGOO Android head unit is the stronger choice when you want both smartphone projection and a more capable display platform.

Product Specifications

Select the version according to your BMW factory system, display preference and app-use habits.

Product typeVehicle-specific Android Head Unit / Android Car Stereo
Supported vehicleBMW 1 Series F20
Supported years2013–2017, with NBT / EVO system confirmation before shipment
Factory systemNBT System or EVO System selection required before shipment
Screen size12.3 inch current selectable product option
Memory options4+64GB or 8+128GB 8 Core
Android motherboardTSK platform listed on current product page
NavigationGPS / Glonass support
Smartphone integrationWireless Apple CarPlay and Android Auto
ConnectivityBluetooth, Wi-Fi and 4G LTE-capable configuration support
AudioDSP audio function available according to selected configuration
Wiring approachMatched harness connection without intentional cutting of supported factory wiring

Harness, Accessories and Installation

Installation should be done carefully, with full function testing before the trim is refitted.

Typical installation work

  • Remove the factory screen and related dashboard trim carefully.
  • Connect the vehicle-specific wiring harness and LVDS screen cable.
  • Connect CANBUS or vehicle-interface components where supplied.
  • Route USB, GPS antenna and microphone wiring if included in your configuration.
  • Configure the BMW NBT or EVO system protocol and display settings where needed.
  • Test CarPlay, Android Auto, Bluetooth, audio, original system switching, iDrive-style control and steering-wheel controls before final reassembly.

Stop installation and contact iKAGOO if

  • The connector shape or pin layout clearly does not match.
  • A pin is bent, damaged or loose.
  • The harness differs from the installation guidance.
  • There is abnormal heat, smell or smoke.
  • A fuse repeatedly blows.
  • Power or ground cannot be confirmed.
  • Installation would require cutting the factory main harness.
  • Audio, CANBUS or original system switching behaves abnormally and cannot be explained.

Shipping, Warranty and After-Sales Support

Vehicle-specific products need configuration checking before dispatch.

Order processing

Normal order processing is usually 1–3 business days before dispatch after your vehicle information and selected configuration are checked.

Tracked global shipping

iKAGOO uses tracked international delivery. Delivery time depends on destination, customs, carrier conditions and selected shipping option.

12-month hardware warranty

Eligible hardware is covered by a 12-month limited warranty for verified manufacturing defects under normal use.

Read Warranty Policy

Returns and fitment cases

Return and refund handling depends on product condition, installation status, evidence and the applicable iKAGOO policy. Contact iKAGOO before sending any product back.

Read Refund and Returns Policy

For more Android screen upgrade background, you can also review the iKAGOO Android car stereo guide.

Read Android Head Unit Guide

Frequently Asked Questions

Each answer starts with a clear decision direction, then explains the buying logic.

Will this fit my exact 2013–2017 BMW F20?

Yes, if your vehicle is a supported BMW 1 Series F20 and the factory NBT or EVO system matches the selected version. iKAGOO still checks your dashboard and system photos before shipment because connector and system differences matter.

Does this BMW F20 NBT EVO Android Head Unit support Wireless CarPlay and Android Auto?

Yes. The unit supports wireless Apple CarPlay and Android Auto, so you can use navigation, calls, voice commands and music from your phone on the upgraded BMW display.

Will my original iDrive-style control and steering-wheel controls still work?

Yes, supported original controls continue to work after correct wiring and CANBUS or vehicle-interface configuration. This is why iKAGOO checks the factory NBT/EVO system and prepares the correct harness before shipment.

Is this a screen replacement or only a CarPlay module?

Yes, it is a screen upgrade, not only a hidden interface box. It replaces the display with a 12.3 inch Android screen while keeping supported original BMW system functions after correct setup.

Do I need to cut the factory wiring?

No. The matched harness approach is designed to connect without intentionally cutting supported factory wiring. Stop installation and contact iKAGOO if the connector does not match or if cutting the factory main harness seems necessary.

Is it suitable for DIY installation?

It depends. The Installation Ease Level is Level 3 — Advanced DIY, which is suitable for experienced DIY installers or automotive electronics installers. First-time DIY buyers should consider professional help because trim removal, wiring, CANBUS setup and function testing must be done carefully.

What should I send before shipment?

Send your BMW model, year, market region, LHD/RHD position, dashboard photo, factory NBT/EVO system photo and connector photo if available. This helps iKAGOO prepare the correct screen, wiring harness and vehicle interface for your order.

What if my BMW has Harman Kardon or another special audio system?

It depends. Special factory audio systems may need additional connection instructions or confirmation before shipment. Tell iKAGOO about premium audio, amplifier equipment or previous aftermarket changes when ordering.

Why buy from iKAGOO instead of a cheaper generic unit?

Because the cheapest screen is not always the correct screen. iKAGOO focuses on vehicle-specific preparation, correct harness matching, factory function retention and after-sales installation support, which helps reduce wrong-version and wrong-connection risk.

What happens if my connector or factory system is different?

It depends. Do not force the installation if the connector or factory system is different from the supplied version. Contact iKAGOO with clear photos so the issue can be checked before any wiring damage occurs.

Final buying step

Confirm your BMW NBT or EVO system, choose the correct configuration and order with lower wrong-version risk

This upgrade is strongest for 2013–2017 BMW F20 owners who want wireless CarPlay, Android Auto, Android app usability and a cleaner BMW-style display upgrade. Send your vehicle details when ordering so iKAGOO can prepare the correct version.

5.00

Based on 1 reviews
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1 review for BMW F20 NBT EVO Android Head Unit 2013–2017 12.3″ Wireless CarPlay

  1. Callum Harris –

    Total rating
    Value for money

    I fitted the 10.25-inch version to my 2017 BMW M140i. The original display looked small compared with the rest of the interior, so this upgrade made a noticeable difference. Switching between the Android interface and the factory BMW system is convenient. The installer needed some time to route the cables properly, but the finished result looks clean.

    Is it helpful?
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iKAGOO vehicle compatibility, international shipping, warranty and customer support
iKAGOO Customer Support

Compatibility, Shipping & Support

Clear information about vehicle compatibility, order preparation, international delivery, warranty, returns and after-sales support.

Compatibility Review Vehicle information is checked before dispatch.
Order Processing Normally 1–3 business days before dispatch.
12-Month Warranty Limited hardware warranty for eligible defects.
Tracked Delivery Tracking information is provided after dispatch.
Vehicle-Specific Order Process

We Check the Details Before Your Order Leaves Us

Vehicle-specific electronics require the correct version, wiring and configuration. Our process is designed to reduce avoidable compatibility and installation problems.

Before Payment

Initial Compatibility Review

Vehicle model, year, original system and relevant configuration information may be reviewed before purchase to reduce the risk of selecting the wrong version.

After Payment

Final Compatibility & Configuration Check

Before dispatch, the order is checked against the confirmed vehicle information so the appropriate version, configuration and required vehicle-specific components can be prepared.

After Payment We Work to Get It Right the First Time
View Full Order Process Full Process
01 Order Received Order
02 Final Compatibility Check Check
03 Test & Prepare Test
04 Pack & Ship Ship
05 Tracking & Support Support

Our goal is to get your order right before it leaves us. We verify compatibility, prepare the correct setup and contact you only if something still needs confirmation.

Shipping, Returns, Warranty & Order Questions

A practical summary of the main terms that apply to vehicle-specific iKAGOO orders.

01

Where are orders shipped from and how long does delivery take?

Most iKAGOO orders are dispatched from our fulfillment location in China after the product configuration and vehicle information have been checked.

Normal order processing is approximately 1–3 business days. Estimated delivery after dispatch is generally:

  • USA & Canada: approximately 5–9 business days
  • European Union: approximately 7–15 business days
  • UK & Australia: approximately 7–10 business days
  • Other supported regions: approximately 7–20 business days

Customs clearance, holidays, weather, carrier delays and remote-area delivery may affect these estimates.

02

Will I need to pay VAT, import duties or customs charges?

Standard international shipping normally does not include destination-country VAT, import duties, brokerage charges or customs clearance fees.

For eligible European Union destinations, DDP shipping may be available. Import-related charges are included only when DDP is selected at checkout or confirmed by iKAGOO in writing before shipment.

When DDP is not selected, charges collected by local customs or the delivery carrier are normally the recipient's responsibility.

03

Can I request express shipping and how do I track the parcel?

Express or expedited shipping may be available for selected products and destinations. Availability, carrier and any additional cost are confirmed before shipment.

Depending on the route and product type, iKAGOO may use DHL, FedEx, UPS, EMS, 4PX or another tracked logistics provider.

After dispatch, the tracking number or tracking link is normally sent to the email address used for the order. Tracking updates may take several business days to appear during international carrier transfers.

04

What is the return and refund policy?

Return eligibility depends on the reason for return, product condition, installation status, supporting evidence and whether the return has been approved by iKAGOO.

For an approved non-defective return, the product must normally remain unused, uninstalled, complete and suitable for resale. The customer is generally responsible for approved return shipping costs.

Original shipping, DDP, VAT, customs duties and other logistics costs are generally non-refundable unless required by law or otherwise confirmed by iKAGOO.

Do not send a product back before receiving an approved return address and return instructions from iKAGOO.

05

What if the product still cannot be installed after compatibility review?

Additional protection may apply when iKAGOO reviewed the vehicle compatibility, the customer supplied accurate vehicle information and reasonable installation and diagnostic steps have been completed.

If iKAGOO confirms that no reasonable technical solution is available and the issue is reported within 7 calendar days after delivery, the customer may be eligible for a refund of the product price without being required to return the product.

Original shipping, DDP, VAT, customs duties and other third-party charges are not included in this product-price refund.

06

What warranty is provided, and does opening the product cancel it?

Eligible products include a 12-month limited hardware warranty covering verified manufacturing defects and eligible hardware failures under normal use.

Depending on the verified issue, support may include remote diagnosis, configuration assistance, replacement parts, repair, replacement, partial refund or full refund.

Inspection or third-party examination does not automatically cancel the entire warranty. However, damage caused by unauthorized repair, incorrect modification, broken circuits, improper reassembly, incorrect wiring, impact, water ingress or misuse is not normally covered.

Contact iKAGOO before dismantling, modifying or repairing the product so the correct diagnostic procedure can be provided.

07

What if my order arrives damaged or has missing parts?

Contact iKAGOO within 7 calendar days after delivery and keep the original packaging, shipping label, accessories and product.

Please provide clear photos or video showing:

  • The external shipping carton and shipping label
  • Visible packaging damage
  • The product and affected area
  • All accessories and wiring received

After verification, iKAGOO may arrange a missing-part shipment, replacement, repair, refund or another reasonable solution.

08

What if I ordered the wrong version or need to change my order?

Contact iKAGOO as soon as possible and before installation. For address, vehicle configuration or product changes, contact us preferably within 12 hours after placing the order.

An exchange or return may be approved when an incorrectly selected product remains unused, uninstalled, complete and suitable for resale. Customers are normally responsible for relevant shipping costs and price differences.

Vehicle-specific products may enter procurement, programming, testing or configuration shortly after payment. Once preparation or shipment has started, cancellation may no longer be possible, or reasonable costs already incurred may be deducted.

09

What is included in the package?

Package contents vary by product, vehicle model, factory system and selected configuration.

Depending on the product, the package may include the main device, vehicle-specific wiring harnesses, CANBUS interface, adapters, USB cables, antennas, microphones, mounting hardware or other required installation accessories.

Refer to the relevant product photos, specifications and order confirmation for the exact contents of your order.

10

How do I contact iKAGOO for technical or after-sales support?

You can contact iKAGOO through the website contact form, WhatsApp or other available support channels. Typical response time is within 24 business hours.

For faster technical diagnosis, include your order number, vehicle model and year, relevant factory-system photos, product photos and a clear video showing the issue.

Contact iKAGOO Support →

11

Is payment secure and are installment options available?

Payments are processed through the secure payment methods displayed during checkout.

Available card, wallet and installment options may vary by country, currency, payment provider and customer eligibility.

Installment services, including options offered by PayPal or another payment provider, remain subject to that provider's regional availability and approval requirements.

Complete iKAGOO Policies Review the published policy pages for complete terms and conditions.

This section is a simplified customer guide. The complete published policy pages, order confirmation and applicable consumer law take priority if any wording differs.