Privacy Policy

Last Updated: 2025

Welcome to https://www.ikagoo.com/ (“we”, “our”, or “the Website”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our Website. This Policy applies to users worldwide, including residents of the United States, the European Union (EU), and the United Kingdom (UK).

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the Website immediately.

1. Data Controller

For purposes of GDPR, UK GDPR, and other applicable privacy laws, the data controller is:

Ikagoo – Shenzhen, China
Email: [email protected]
Website: https://www.ikagoo.com/

2. Information We Collect

Information You Provide

• Name, email address, phone number
• Shipping and billing address
• Vehicle model and compatibility information
• Messages sent through contact forms or customer support channels

Information Collected Automatically

• IP address
• Device and browser type
• Pages viewed and time spent on the Website
• Cookies, pixels, and tracking technologies

Payment Information

We do not store full credit card numbers. Payments are securely processed by third-party payment providers such as PayPal or Airwallex.

3. How We Use Your Information

• To process orders and deliver products
• To verify vehicle compatibility and reduce installation risks
• To provide customer support and respond to inquiries
• To improve Website functionality and user experience
• To conduct fraud prevention and security monitoring
• To send marketing communications with your consent
• To comply with tax, accounting, and legal obligations

4. Legal Basis for Processing (EU & UK)

• Performance of a contract
• Your consent
• Legitimate business interests
• Compliance with legal obligations

5. Data Retention

• Order and billing records: 5–7 years
• Customer service communications: up to 1 year
• Analytics and technical logs: 12–24 months
• Marketing subscriptions: until you unsubscribe

6. Cookies

We use cookies and similar technologies to maintain shopping cart functionality, improve loading speed, and analyze Website performance. You may disable cookies through your browser settings, but some features may not function correctly.

7. Sharing Your Information

We only share your personal data when necessary:

• Payment processors (to complete transactions)
• Shipping carriers (to deliver your order)
• Cloud hosting and website service providers
• Government authorities when required by law

8. International Data Transfers

Because we operate from Shenzhen, China, your personal data may be stored or processed in other countries. For EU/UK users, we rely on Standard Contractual Clauses (SCCs) and other legally recognized safeguards.

9. Your Rights

EU / UK Rights under GDPR

• Right to access
• Right to correct inaccurate data
• Right to delete personal data (“Right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

California Rights (CCPA / CPRA)

• Right to know what personal information we collect
• Right to delete your information (with exceptions)
• Right to correct inaccurate data
• Right to opt-out of certain data sharing
• Right not to be discriminated against for exercising your rights

How to Exercise Your Rights

You may contact us at any time:
Email: [email protected]

10. Data Security

We implement appropriate technical and organizational safeguards, including HTTPS encryption, restricted data access controls, server security layers, and regular software updates.

No method of transmission over the Internet is 100% secure, but we take reasonable steps to protect your data.

11. Third-Party Links

Our Website may include links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately once posted.

13. Contact Us

For privacy questions, requests, or concerns:
Email: [email protected]
Website: https://www.ikagoo.com/