Easy Returns for Automotive Electronics | Ikagoo

Easy Returns & Refunds

Q: What is the return window after delivery?

Returns are accepted within 7 calendar days of delivery for like-new items with all accessories and packaging.

Q: When will I get my refund?

Most post-delivery refunds are processed 5–10 business days after inspection. Your bank may need 2–3 days to post funds.

Q: What if the product arrived damaged?

Report within 48 hours under the Transit Damage Guarantee for a fast replacement process.

Our 7-day return policy covers eligible automotive electronics—including Android stereos, digital clusters, AI boxes, dash cams, cameras, and displays. Review eligibility, what’s excluded, who pays return shipping, the step-by-step RMA process, the return address, and refund timelines. Orders canceled before shipment are fully refundable.

At a glance

Pre-shipment cancellation: full refund before the order ships.
Return window: within 7 days of delivery (calendar days).
Condition: like-new, all accessories included, cables/looms uncut, films intact, no scratches.
Who pays return shipping: customer pays, except DOA/our error (we cover).
Return address: Shenzhen, Guangdong, China (full details below).
Refund time: typically 5–10 business days after inspection.
Exchanges: allowed for model/fitment changes if stock is available.

Eligibility & condition checklist

Check before you return

All items and accessories present (wiring harness, brackets, GPS, mics)
Protective films intact; screen and bezel free of scratches
No cut/spliced wires; connectors and pins undamaged
Original packaging with foam inserts retained
Device not bound to accounts; factory reset if applicable

Missing/damaged parts may reduce the refund according to replacement cost.

Meeting these conditions speeds up inspection and refund.

Non-returnable items

Custom-ordered or flashed firmware builds, VIN-locked units
Installed devices showing tool marks, glue, or modified mounts
Consumables and perishable adhesives once opened
Clearance/final sale items (marked on product page)
Physical damage, liquid ingress, or burnt PCBs not covered as DOA

Transit damage/DOA is handled under Transit Damage Guarantee and Warranty.

How to start a return (RMA)

Most refunds are issued within 5–10 business days after inspection.

Request RMA: submit order number, reason, and photos/videos via returns form.
Approval & label: we confirm eligibility and provide return address/label instructions.
Ship back: pack with original foam; include all accessories; write RMA # outside the carton.
Inspection: we verify condition and completeness on arrival.
Refund or exchange: refund to original payment method, or exchange as requested.

Return shipping, cancellations & packaging

Pre-shipment cancellations: cancel before dispatch for a full refund of the order total. Authorizations are voided or captures are reversed; wallets may take 1–3 business days to release funds.
Who pays returns: for delivered goods, customer pays return freight unless DOA/our mistake.
Carrier choice: trackable service required; keep the receipt until the refund is issued.
Packaging: use the original foam/carton; protect corners and screen; seal well to avoid in-transit damage.
Address format: include full name, street + house/apt, city, state/province, postal code, country, and a local phone.

Return address

Room 11B, Hongsheng Building, Guangming New District
Shenzhen, Guangdong, China
Contact: Wang Zhe
Phone: +86 18773791780

Refund timeline & fees

Pre-shipment: full refund upon cancellation; we trigger the reversal immediately after confirmation.
Post-delivery returns: typically 5–10 business days after inspection; bank processing may add 2–3 days.
Restocking fee: 0% if like-new and complete. Missing parts may be deducted at replacement cost.
Shipping: original outbound shipping is non-refundable unless we were at fault.

Exchanges & model changes

Need a different trim or fitment? Exchanges are supported within the 7-day window if stock is available. You’ll pay the price difference and return freight, unless the original fitment advice was our error.

DOA & warranty handoff

Dead on arrival (DOA): report within 48 hours with photos/videos; we will arrange replacement or repair at our cost.
Warranty: functional issues after installation are handled under our 1-year warranty.

Quick links

FAQ

Can I cancel before my order ships?

Yes. If the order has not been dispatched, you can cancel for a full refund. Authorizations are voided or captures reversed; wallets/banks may take 1–3 business days to release funds.

What is the return window after delivery?

Returns are accepted within 7 calendar days of delivery for like-new items with all accessories and packaging.

Who pays return shipping?

Customer pays return shipping unless the item is DOA or we shipped the wrong item. In those cases, we cover the cost.

When will I get my refund?

Most post-delivery refunds are processed 5–10 business days after inspection. Your bank may need 2–3 days to post funds.

Can I exchange for a different model?

Yes, within the 7-day window if stock is available. You’ll pay or receive the price difference and cover freight unless our fitment advice was incorrect.

What if the product arrived damaged?

Report within 48 hours under the Transit Damage Guarantee for a fast replacement process.

Are there restocking fees?

No for like-new, complete returns. Deductions apply only for missing or damaged accessories or packaging.