Most iKAGOO orders are dispatched from our fulfillment location in China after the product configuration and vehicle information have been checked.

Normal order processing is approximately 1–3 business days. Estimated delivery after dispatch is generally:

• USA & Canada: approximately 5–9 business days
• European Union: approximately 7–15 business days
• UK & Australia: approximately 7–10 business days
• Other supported regions: approximately 7–20 business days

Customs clearance, holidays, weather, carrier delays and remote-area delivery may affect these estimates.

Standard international shipping normally does not include destination-country VAT, import duties, brokerage charges or customs clearance fees.

For eligible European Union destinations, DDP shipping may be available. Import-related charges are included only when DDP is selected at checkout or confirmed by iKAGOO in writing before shipment.

When DDP is not selected, charges collected by local customs or the delivery carrier are normally the recipient's responsibility.

Express or expedited shipping may be available for selected products and destinations. Availability, carrier and any additional cost are confirmed before shipment.

Depending on the route and product type, iKAGOO may use DHL, FedEx, UPS, EMS, 4PX or another tracked logistics provider.

After dispatch, the tracking number or tracking link is normally sent to the email address used for the order. Tracking updates may take several business days to appear during international carrier transfers.

Return eligibility depends on the reason for return, product condition, installation status, supporting evidence and whether the return has been approved by iKAGOO.

For an approved non-defective return, the product must normally remain unused, uninstalled, complete and suitable for resale. The customer is generally responsible for approved return shipping costs.

Original shipping, DDP, VAT, customs duties and other logistics costs are generally non-refundable unless required by law or otherwise confirmed by iKAGOO.

Do not send a product back before receiving an approved return address and return instructions from iKAGOO.

Additional protection may apply when iKAGOO reviewed the vehicle compatibility, the customer supplied accurate vehicle information and reasonable installation and diagnostic steps have been completed.

If iKAGOO confirms that no reasonable technical solution is available and the issue is reported within 7 calendar days after delivery, the customer may be eligible for a refund of the product price without being required to return the product.

Original shipping, DDP, VAT, customs duties and other third-party charges are not included in this product-price refund.

Eligible products include a 12-month limited hardware warranty covering verified manufacturing defects and eligible hardware failures under normal use.

Depending on the verified issue, support may include remote diagnosis, configuration assistance, replacement parts, repair, replacement, partial refund or full refund.

Inspection or third-party examination does not automatically cancel the entire warranty. However, damage caused by unauthorized repair, incorrect modification, broken circuits, improper reassembly, incorrect wiring, impact, water ingress or misuse is not normally covered.

Contact iKAGOO before dismantling, modifying or repairing the product so the correct diagnostic procedure can be provided.

Contact iKAGOO within 7 calendar days after delivery and keep the original packaging, shipping label, accessories and product.

Please provide clear photos or video showing:

• The external shipping carton and shipping label
• Visible packaging damage
• The product and affected area
• All accessories and wiring received

After verification, iKAGOO may arrange a missing-part shipment, replacement, repair, refund or another reasonable solution.

Contact iKAGOO as soon as possible and before installation. For address, vehicle configuration or product changes, contact us preferably within 12 hours after placing the order.

An exchange or return may be approved when an incorrectly selected product remains unused, uninstalled, complete and suitable for resale. Customers are normally responsible for relevant shipping costs and price differences.

Vehicle-specific products may enter procurement, programming, testing or configuration shortly after payment. Once preparation or shipment has started, cancellation may no longer be possible, or reasonable costs already incurred may be deducted.

Package contents vary by product, vehicle model, factory system and selected configuration.

Depending on the product, the package may include the main device, vehicle-specific wiring harnesses, CANBUS interface, adapters, USB cables, antennas, microphones, mounting hardware or other required installation accessories.

Refer to the relevant product photos, specifications and order confirmation for the exact contents of your order.

You can contact iKAGOO through the website contact form, WhatsApp or other available support channels. Typical response time is within 24 business hours.

For faster technical diagnosis, include your order number, vehicle model and year, relevant factory-system photos, product photos and a clear video showing the issue.

Contact iKAGOO Support →

Payments are processed through the secure payment methods displayed during checkout.

Available card, wallet and installment options may vary by country, currency, payment provider and customer eligibility.

Installment services, including options offered by PayPal or another payment provider, remain subject to that provider's regional availability and approval requirements.